Lead Host

Tiny Boxwoods; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Tiny Boxwoods in Houston, TX is seeking a skilled Lead Host to manage reservations, walk-ins and seating flow with poise. You will lead and mentor the front-of-house team to ensure guests receive outstanding service from arrival to seating.

Proficiency with OpenTable and excellent communication are essential in this fast-paced environment. You will collaborate with managers to maintain smooth operations and a welcoming host area.

Qualifications

• Excellent communication and interpersonal abilities.
• Proven leadership and team-management experience.
• Proficient with OpenTable or similar reservation systems.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage floor flow of reservations and walk-in guests efficiently.
• Control and maintain the pace of the restaurant to optimize guest experience and table turnover.
• Be highly proficient in using OpenTable for managing reservations and seating.
• Lead, train, and mentor hosts to ensure consistent and excellent guest service.
• Maintain a clean, organized, and welcoming host area and front entrance.
• Communicate effectively with managers and participate regularly in manager meetings.
• Assign and manage table rotations to ensure smooth operations and guest satisfaction.
• Take ultimate responsibility for ensuring guests are well taken care of from arrival to seating.

Skills

Strong communication

Leadership

Multitasking

Organizational skills

Guest service mindset

Team mentoring

Tools

OpenTable

Job description

We are seeking a highly skilled and motivated Lead Host to join our team in Houston, TX at Tiny's No. 5. The ideal candidate will possess strong communication skills and demonstrate exceptional leadership abilities to manage the floor and flow of reservations and walk-ins effectively. As a Lead Host, you will play a critical role in maintaining the pace of the restaurant, ensuring guests receive outstanding service from the moment they arrive.

Key Responsibilities

• Manage the floor and flow of reservations and walk-in guests efficiently.
• Control and maintain the pace of the restaurant to optimize guest experience and table turnover.
• Be highly proficient in using OpenTable for managing reservations and seating.
• Lead, train, and mentor hosts to ensure consistent and excellent guest service.
• Maintain a clean, organized, and welcoming host area and front entrance.
• Communicate effectively with managers and participate regularly in manager meetings.
• Assign and manage table rotations to ensure smooth operations and guest satisfaction.
• Take ultimate responsibility for ensuring guests are well taken care of from arrival to seating.

Required Skills

• Strong communication and interpersonal skills.
• Proven leadership and team management experience.
• Proficient in OpenTable or similar reservation management systems.
• Ability to manage multiple tasks and maintain composure in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to train and mentor team members effectively.