Lead Host Person - Delilah

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Wynn Las Vegas is seeking a Lead Host Person for Delilah to lead the host team, orchestrate seating, and maintain a high-caliber luxury dining atmosphere. You will be the ambassador for guest arrivals and the primary liaison for VIP guests, celebrities, and special events.

The role requires exceptional leadership, guest engagement, and reservation management skills to deliver an unparalleled dining experience while partnering with Reservations and management to optimize flow and revenue.

Qualifications

• Must be at least 21 years of age.

Responsibilities

• Lead and support the Host Team in delivering exceptional guest service and upholding Wynn/Delilah standards.
• Develop and execute strategic seating plans that maximize covers while preserving flow and guest experience.
• Coordinate guest seating, reservation management, and table inventory to optimize operations and revenue.
• Anticipate VIPs, celebrities, and special occasions to deliver personalized service experiences.
• Serve as the primary contact for guest arrivals and departures with professional, warm interactions.
• Communicate guest preferences and special requests to leadership and teams.
• Monitor waitlists and manage expectations regarding wait times and seating availability.
• Resolve guest concerns with professionalism and discretion.
• Maintain knowledge of operations, floor plans, policies, and daily business levels.
• Partner with Reservations and management on VIP reservations and events.
• Ensure all notes and guest profiles are documented in reservation systems.
• Lead daily pre-shift discussions about VIP arrivals and operations.
• Train and coach Host Team on service standards and conflict resolution.
• Monitor host performance and provide ongoing feedback.
• Maintain an internal guest recognition program for returning guests.
• Keep menus and workstations clean, organized, and presentation-ready.
• Collaborate to improve guest satisfaction scores and efficiency.
• Uphold Wynn Las Vegas and Delilah policies and appearance standards.

Skills

Leadership

Guest engagement

Reservation management

VIP relations

Staff coaching

Communication

Organization

Decision making

Tools

SevenRooms

OpenTable

Resy

Job description

As a Lead Host Person at Delilah, you will serve as the leader of the host team and the primary ambassador of the guest arrival experience. This role is responsible for orchestrating the flow of the dining room, maximizing table inventory, and ensuring seamless communication between the Host Team, Management, Culinary Team, and Front-of-House Service Team. The Lead Host Person plays a critical role in creating a sophisticated, personalized, and memorable first impression while maintaining the highest standards of luxury hospitality and Forbes Five-Star service.

This position requires exceptional leadership, guest engagement, reservation management, and operational awareness to create an energetic and vibrant dining atmosphere while delivering an unparalleled dining experience for every guest.

Job Responsibilities

• Lead and support the Host Team in delivering exceptional guest service and maintaining Delilah and Wynn service standards.
• Develop and execute strategic seating plans that maximize covers while preserving the flow, pacing, atmosphere, and guest experience of the restaurant.
• Coordinate guest seating, reservation management, and table inventory to optimize operational efficiency and revenue opportunities.
• Recognize and anticipate the needs of VIPs, celebrities, returning guests, and special occasion parties to deliver personalized service experiences.
• Serve as the primary point of contact for guest arrivals and departures, ensuring professional, warm, and engaging interactions.
• Communicate guest preferences, allergies, dietary restrictions, celebrations, and special requests to restaurant leadership and service teams.
• Monitor waitlists and reservation demand while accurately managing guest expectations regarding wait times and seating availability.
• Resolve guest concerns and service recovery situations with professionalism, urgency, and discretion.
• Maintain comprehensive knowledge of restaurant operations, floor plans, table configurations, service standards, venue policies, pricing, dress code requirements, and daily business levels.
• Partner with Restaurant Reservations and management regarding VIP reservations, special requests, large party arrangements, and event bookings.
• Ensure all reservation notes, guest profiles, and communications are accurately documented within reservation systems.
• Lead daily pre-shift discussions with Host Team Members regarding VIP arrivals, special events, seating strategies, and operational updates.
• Train, coach, and mentor Host Team Members on service standards, reservation platform utilization, guest engagement techniques, and conflict resolution.
• Monitor host performance and provide ongoing feedback to ensure consistency and operational excellence.
• Maintain an internal guest recognition program to identify and welcome returning guests and cultivate long-term guest relationships.
• Ensure all menus, podium areas, guest-facing materials, and workstations remain clean, organized, and presentation-ready.
• Collaborate with management to continuously improve guest satisfaction scores and operational effectiveness.
• Uphold all Wynn Las Vegas, Delilah, and departmental policies, procedures, and appearance standards.
• Perform all other job-related duties as assigned.

Qualifications

• Must be at least 21 years of age.
• Minimum of three (3) years of experience as a Host Person, Lead Host, Maître d', or similar guest-facing leadership role within a luxury fine dining, upscale hospitality, or Forbes-rated environment.
• Previous leadership, training, coaching, or supervisory experience preferred.
• Demonstrated knowledge of luxury dining service standards, reservation management, and guest relations.
• Strong understanding of dining room operations, table management strategies, and service sequencing.
• Experience utilizing reservation management systems such as SevenRooms, OpenTable, Resy, or similar platforms.
• Excellent verbal and written communication skills with the ability to communicate professionally and effectively with guests, leadership, and team members.
• Proven ability to remain poised, professional, and solution-oriented in fast-paced and high-profile environments.
• Strong organizational, multitasking, and decision-making skills with exceptional attention to detail.
• Ability to recognize and personalize service for returning guests, VIPs, celebrities, and high-profile clientele.
• Confidence and professionalism when managing guest flow, reservation conflicts, and challenging situations.
• Ability to lead by example while inspiring and motivating teammates to exceed service expectations.
• Must possess a valid Southern Nevada Health District Food Handler Safety Training Card and any additional licenses or work cards required by local, state, or company regulations.
• Must be able to work varied shifts, including evenings, weekends, holidays, and special events.
• Candidates should demonstrate a commitment to delivering Forbes Five-Star service and creating extraordinary guest experiences.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.