Lead Host & Guest Experience Leader

Soho House & Co; Miami Beach (FL); Vor Ort; USD 37.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health care

401K

Paid time off

Career development

Team events

Zusammenfassung

Soho House in Miami Beach seeks a Cecconi's Lead Host to welcome members and guests, sign them in, and help manage the front desk across the restaurant, garden and private dining spaces. You will wear many hats, assist with guest lists, and may train reception staff or perform Maitre’d duties.

A warm, professional demeanor and strong phone etiquette are essential, with OpenTable/Salesforce/Opera experience a plus; nights, weekends and holidays are required to support a vibrant hospitality

Qualifikationen

• Minimum 3+ years’ experience in a similar role.
• Experience answering high-volume phone lines professionally.
• Experience with OpenTable, Salesforce or Opera is a plus.

Aufgaben

• Welcome and sign in members and guests at the property.
• Answer high-volume phone lines for reservations, inquiries, and deliveries.
• Be well-versed on menus, hours, and amenity availability/pricing.
• Maintain a clean, sanitary and safe reception area and desk.
• Perform Guest List duties on the floor, club or Rooftop as applicable.
• Support and resolve guest concerns, with action items communicated to management.
• Assist guests by checking coats and retrieving items as needed.
• Build relationships with members/guests and relay feedback to management.
• Influence a fun and professional atmosphere.

Tools

OpenTable

Salesforce

Opera

Jobbeschreibung

Soho House in Miami Beach seeks a Cecconi's Lead Host to welcome members and guests, sign them in, and help manage the front desk across the restaurant, garden and private dining spaces. You will wear many hats, assist with guest lists, and may train reception staff or perform Maitre’d duties.

A warm, professional demeanor and strong phone etiquette are essential, with OpenTable/Salesforce/Opera experience a plus; nights, weekends and holidays are required to support a vibrant hospitality