Lead Host: Guest Experience Champion

Il Porcellino; Chicago (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance

Paid Vacation

Medical Insurance

Dental & Vision

Life Insurance

Critical Illness Insurance

Domestic Partner Benefits

401(k) Plan

Job summary

Il Porcellino in downtown Chicago is seeking a Lead Host Staff to coordinate seating flow and serve as the first and last contact with guests. The role requires strong front-of-house leadership and a warm, professional demeanor.

Responsibilities include managing reservations and wait lists, guiding host team, training new hires, and ensuring accurate guest counts. Minimum 2 years of host experience in a high-volume setting is required.

Qualifications

• Minimum 2 years of Host experience in a high-volume restaurant.

Responsibilities

• Coordinate guest seating and reservations for the host team
• Manage wait lists and provide accurate wait times
• Coordinate with management to ensure smooth table turnover
• Greet guests warmly and maintain professional demeanor
• Assist with Coat Check as needed
• Train and develop host employees

Skills

Host experience

Customer service

Communication

Tools

Reservation system

Telephone system

Voicemail system

Job description

Il Porcellino in downtown Chicago is seeking a Lead Host Staff to coordinate seating flow and serve as the first and last contact with guests. The role requires strong front-of-house leadership and a warm, professional demeanor.

Responsibilities include managing reservations and wait lists, guiding host team, training new hires, and ensuring accurate guest counts. Minimum 2 years of host experience in a high-volume setting is required.