Lead Host

Aba - Nashville; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program

Paid Vacation

Medical Insurance

Dental & Vision Insurance

Life Insurance

401(k)

Job summary

Aba - Nashville (1263) is seeking a Lead Host Staff to join their team. Key responsibilities include training hosts, greeting guests, managing reservations, and ensuring a high level of guest service. Candidates should be experienced in the restaurant industry and possess strong communication and multitasking abilities.

This role offers benefits such as restaurant discounts, medical insurance, and a 401(k). Apply if you want to be part of a vibrant restaurant environment.

Qualifications

• Experience in a restaurant environment preferred.
• Ability to train and develop new hosts.
• Strong interpersonal and communication skills.

Responsibilities

• Lead host training and uphold service standards.
• Greet and seat guests warmly.
• Manage reservations and guest counts.

Skills

Guest service

Multitasking

Training and development

Clear communication

Job description

Lead Host Staff

We are hiring people to join their team as LEAD HOST STAFF!

Benefits

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Located in the Wedgewood-Houston neighborhood, Aba, meaning father in Hebrew, is a Mediterranean restaurant with a California influence. With locations in Austin, TX, Chicago, IL, and Nashville, TN, the menu features Top Chef Alum, Chef Partner CJ Jacobson’s modern approach to Mediterranean cooking and the beverage program showcases spirits and rare wines from lesser known Mediterranean regions.

Lead Host Job Description

Lead hosts are responsible for host training, the maintenance of training manuals and upholding standards of guest service. They greet and seat guests, answer telephones, take reservations and messages, maintain accurate guest counts and wait times, and say goodbye to all guests. They assist with coat check duties as directed.

Essential Functions

• Interact with, direct, train and develop host employees in a fair and dignified manner
• Warmly greet and seat guests in the restaurant
• Answer telephones, take orders, messages and reservations
• Work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Communicate clearly in written and spoken directions
• Multitask calmly and effectively under pressure
• Work in a confined, crowded space of variable noise and temperature levels
• Move and lift up to 10 pounds; frequently up to 25 pounds, occasionally up to 50 pounds
• Stand and walk throughout the shift and navigate the restaurant safely

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with processing hosts’ new-hire paperwork
• Schedule, conduct and/or oversee all aspects of new-hire and ongoing host training
• Review and maintain host manuals and training materials
• Observe host employees’ service standards and communicate observations to Management, Partners and Trainers; assist in developing and implementing necessary plans of action
• Assist with maintaining and updating restaurant’s “zoning” procedures
• Use proper phone and voicemail etiquette and guidelines
• Assist with clearing, cleaning and resetting tables and maintaining restrooms
• Sell and accurately account for gift cards
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

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