Lead Hospital Services Technician

WM; Houston (TX); Hybrid; USD 24,776 - 35,287; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition reimbursement

401(k) plan

Job summary

WM is seeking a Lead Hospital Services Technician to manage waste services across multiple healthcare facilities in Houston, Texas. The role includes travel to collect and exchange waste containers, leading a team when required, and maintaining customer service standards.

Qualified candidates must possess a high school diploma or GED, with two years of customer service experience preferred. Benefits include medical, dental, vision, and a 401(k) plan.

Qualifications

• Two or more years of customer service experience preferred.
• Valid driver's license and reliable vehicle for travel required.
• Ability to lift up to 55 pounds and push carts up to 500 pounds.

Responsibilities

• Travel between healthcare facilities to manage waste containers.
• Lead and train Hospital Services Technicians in the absence of supervision.
• Serve as the primary contact for customer service questions.

Skills

Customer service experience

Strong communication skills

Ability to work independently

Knowledge of computer software applications

Education

High school graduation or GED

Job description

Position Overview

Lead Hospital Services Technician – $21.80/hr, Day Shift. Good benefits.

Responsibilities

• Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding; installs product, resurvey accounts and assists Supervisor in asset/inventory management.
• In the absence of a Service Supervisor, leads Hospital Services Technicians, trains, coaches and provides guidance.
• Acts as primary on‑site contact for customers; interacts professionally with onsite staff to ensure service expectations are met or exceeded; may travel to customers in the assigned area to proactively resolve customer service questions and issues.
• Maintains a rigid collection and service schedule; may assist with installs as required.
• Communicates duty status on a defined schedule.
• Performs other duties as assigned.
• Fills in for other team members on vacation, sick leave, or other absences.
• Position requires extensive lifting, walking, bending, and pushing; able to lift up to 55 pounds and push or pull carts up to 500 pounds.

Qualifications

• Education equivalent to high school graduation or GED.
• Two or more years of industry‑related customer service experience preferred, or equivalent in related work experience, demonstrating strong communication skills and tact.
• May require mandatory immunizations and credentials per customer requirements.
• Must possess a valid driver’s license and reliable vehicle to travel between customer facilities.
• Must reside within a reasonable commuting distance of the primary customer base.
• Demonstrates ability to work independently with little supervision.
• Demonstrates knowledge of computer software applications including spreadsheets and application‑based programs to track daily KPIs.

Schedule & Location

Shift: Monday through Friday, with possible travel on Sundays. Shift time: 4 am to 7 am, depending on the hospital. Locations: Texas Children’s Hospital and servicing facilities in Houston, Cypress, Woodlands, Sugarland, Baytown, Clear Lake and surrounding areas – roughly 15–30 accounts. Mileage and parking reimbursement available.

Benefits

Stericycle offers a full range of benefits, including medical, dental, vision, prescription coverage, dependent care flexible spending accounts, life and accident insurance, employee assistance program, tuition reimbursement, paid vacation and sick time, 401(k) plan, and an employee stock purchase plan. Participation may require a minimum number of hours or a waiting period after employment begins.

Equal Opportunity Employer

Stericycle is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

Disclaimer

The above description is intended to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of responsibilities, duties, and requirements. It does not create an employment contract. The position is open to people with disabilities, and Stericycle will consider workplace accommodations. Stericycle reserves the right to modify the content at any time.