Lead Hospital Services Technician

WM; Miami (FL); On-site; USD 71,635,000 - 88,166,000; Full time

Benefits offered by this job

Good Benefits

Early Day Shift

No Weekends

Job summary

WM is seeking a Lead Hospital Services Technician to travel between customer facilities, proactively managing waste container exchanges for WMHS programs. The role provides guidance to technicians, serves as the main on-site contact, and ensures schedules are followed with strong customer service focus.

Typical shift is early day with no weekends, and benefits accompany a comprehensive compensation package. Requires on-site presence and a valid driver's license.

Qualifications

• On-site presence at WMHS customer locations is required.
• Compliance with immunization requirements by customers.
• Driver's license is mandatory.
• 2 years industry-related customer service experience preferred or equivalent.
• Strong communication skills and reliability are expected.

Responsibilities

• Travel between healthcare facilities to monitor, collect, and exchange waste containers for WMHS programs.
• Install products, resurvey accounts, and assist with asset management.
• Lead Hospital Services Technicians in absence of supervisor; train and coach others.
• Serve as primary on-site customer contact and ensure service expectations are met.
• Maintain a rigid collection/service schedule; assist with installs as needed.
• Communicate duty status on a defined schedule; perform other duties as assigned.

Skills

Customer service experience

Strong communication skills

Education

High School Diploma or GED

Job description

Lead Hospital Services Technician

$24.50/hr, Good Benefits, Early Day Shift & No Weekends

I. Job Summary

Under management's direction, The Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary Hospital Services worker contact for the customer.

II. Essential Duties and Responsibilities

• Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various WMHS programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.
• In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them.
• Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
• Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
• Maintains a rigid collection and service schedule. May assist with installs as required.
• Communicates duty status on a defined scheduled.
• Perform other duties and responsibilities, as assigned.

III. Qualifications

A. Required Qualifications

• This position requires on-site presence at WMHS customer locations and compliance with all mandatory immunization requirements imposed by such customers, and
• 2 years industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills or preferred education requirement
• Driver's License

B. Preferred Qualifications

• High School Diploma or GED (accredited)

IV. Physical Requirements

• Standing
• Walking
• Sitting
• Lifting
• Pushing
• Pulling
• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Reaching
• Handling
• Grasping
• Talking
• Hearing
• Repetitive Motions
• Eye/Hand/Foot Coordination
• Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 65 pounds and push and/or pull carts weighing as much as 500 pounds.

Field: This job operates in both inside garage, shop or gas plant conditions as well as in outside conditions that include inclement weather, heat and humidity.

This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing,in accordance with government regulations and company policies.

V. Schedule

Shift Days: Monday thru Friday

Shift Times: 6:00 am to 2: 30 pm *

Locations: At Least 40 account covering all of South, FL and some parts of Broward County

*** The Schedule is Subject To Change Based On Business Needs ***

*** Parking and Mileage Reimbursement is availablity - Conditions Apply ***

VI. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran