Lead Home Automation/AV Technician

CTL Companies; Fraser (MI); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic AV technology team as an Audio/Video/Control/Lighting/Shading Systems Technician, where your expertise will enhance luxury residential and commercial projects. This role offers a unique opportunity to work with cutting-edge technology in a collaborative environment, focusing on installation, programming, and servicing integrated systems. As an integral part of the team, you will engage directly with clients and industry professionals, ensuring seamless project execution. If you are passionate about AV systems and committed to delivering exceptional service, this position is perfect for you, providing a pathway for professional growth and advancement in a thriving company.

Benefits

Company car

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Minimum 3 years experience in residential AV installation required.
• Proven experience in system design for audio, video, lighting, and shading systems.

Responsibilities

• Complete complex audio/video installations and calibrations.
• Provide support and service for new and existing AV systems.
• Collaborate with clients and team members for project completion.

Skills

Audio/Video Systems

Lighting Control

Shading Systems

Customer Service

System Integration

Troubleshooting

Communication Skills

Project Management

Problem Solving

Networking Fundamentals

Education

High School Diploma or Equivalent

Relevant Certifications (e.g., Control4, Crestron)

Tools

Control4

Crestron

Lutron

AutoCAD

D-Tools

Adobe Suite

MS Office Suite

Ubiquity Unifi Network

Job description

Benefits:

• Company car
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

We are looking for a skilled, experienced Audio/Video/Control/Lighting/Shading Systems Technician to join our high-end residential and commercial AV technology team. This role focuses on installation, programming, and servicing integrated systems that enhance luxury residential and select commercial projects. The ideal candidate will have a background in AV systems, lighting, shading, and control systems with a history of strong customer service.

Duties and Responsibilities:

1. Complete complex audio/video installs, setup, and calibration
2. Pre-wire, trim, install, and program integrated systems as needed.
3. Provide support and service of new and existing systems.
4. Assist with other needs as required.
5. Control system (control/lighting/shading) and immersive AV installation
6. Satellite/Cable systems setup and install
7. Advanced troubleshooting of simple and complex systems
8. Advanced networking/data system design, installation, and setup
9. Complete programming of advanced systems (Control4, Crestron, Lutron, Josh.ai, and others)

Client & Team Collaboration

1. Excellent communication skills required
2. Work directly with clients, architects, interior designers, and builders to complete the installation, programming, and servicing of projects.
3. Collaborate closely with others on the CTL team to complete projects and support clients.
4. Participate in project meetings to discuss changes, timelines, and any necessary adjustments to achieve optimal outcomes.

Product Knowledge & Expertise

1. Stay up-to-date on industry trends, new technologies, and product advancements within audio, video, control systems, lighting, and shading solutions.
2. Maintain proficiency with top brands and technologies, such as Control4, Lutron, Crestron, Vantage, Josh.ai, and other brands to allow for installing, supporting, programming, and recommending for projects.
3. Complete continuing training as assigned

Documentation & Technical Support

1. Interoperate comprehensive design documentation, including system schematics, rack elevations, and cable schedules, for efficient installation and integration.
2. Redline and create "As-Builts" of documentation to allow for accurate project documentation.
3. Provide ongoing technical support to clients during a project installation and after project completion.
4. Conduct system checks and ensure that all components are functioning seamlessly before project sign-off

Qualifications and Skills

1. Minimum 3 years experience in the residential AV installation industry
2. Proven experience in system design for audio, video, lighting, shading, and control systems, preferably in luxury residential projects.
3. General knowledge of construction
4. Strong understanding of system integration principles, structured wiring, and networking fundamentals.
5. Experience with MS Office suite of products
6. Experience with Adobe suite of products a plus
7. Experience with D-Tools suite of products a plus
8. Experience in design and drafting software, such as AutoCAD, SketchUp, or similar a plus.
9. Knowledge of leading automation and control systems like Control4, Crestron, Lutron, Josh.ai, and similar technologies.
10. Excellent communication skills and the ability to work collaboratively with both clients and internal teams.
11. Detail-oriented, self-motivated, and able to manage multiple projects effectively.
12. A high degree of professionalism and the ability to represent the company in high-end settings.
13. Experience with Ubiquity Unifi Network platform and products
14. Familiarity with AV manufacture including Wisdom Audio, Meridian, Audio Control, AVPro Edge, Anthem, Storm, Barco, Sony, Samsung, LEA, Sonance, James, Origin, Ambisonic, Sonus Faber, Bluesound, Marantz, NAD, Harmon Pro, and other audio video brands including the setup and use is a must.
15. Strong verbal and written communication skills
16. Highly detailed, organized, and multitask driven
17. Ability to work on rotating “on-call” service schedule
18. Proficient in all Senior level qualifications
19. Excellent Problem Solving Skills
20. Assist in training and evaluation of up to Senior level technicians
21. Excellent skills with desktop and mobile computing
22. Clean driving record and background check

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.