System Technician-Lead MI

WOW!; Madison Heights (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in broadband communication is seeking a skilled technician to maintain and repair its HFC network. The role involves troubleshooting, testing, and ensuring compliance with industry standards. Candidates should have a strong technical background, excellent customer service skills, and the ability to work independently. This position offers opportunities for growth and requires flexibility in hours.

Qualifications

• Two to four years of experience preferred.
• Basic knowledge of electronics and HFC network operation required.

Responsibilities

• Troubleshoot and repair HFC networks.
• Perform maintenance and emergency fiber restoration.
• Participate in on-call rotation.

Skills

Technical Presentation

Independent Work

Measurement Skills

Test Equipment Usage

Organization

Record Keeping

Customer Service

Map Reading

Flexibility

Education

High School Diploma

Associates Degree in Electronics

Tools

Signal Level Meter

Leakage Detector

Volt Ohm Meter

Sweep Receiver

Underground Locator

TDR

Job description

Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Duties and Responsibilities :

Essential duties and responsibilities include but are not limited to those listed below :

Perform all tasks and responsibilities in a safe and efficient manner

Trouble-shoot and repair problems in HFC networks

Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.

Perform maintenance, testing and repair on HFC network power supplies

Splice and activate fiber optic cables, nodes, transmitters and receivers

Assist in training activities

Perform emergency fiber restoration

Participate in on-call rotation

Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)

Assure system security by following company procedures

Complete all tasks to WOW! quality standards

Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations

Maintain professional appearance and behavior at all times

Maintain excellent attendance

Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance

Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards

Perform plant serviceability surveys

Other duties as assigned, which may include cross functional assignments

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to present technical information to a non-technical audience

Able to work independently

Able to accurately measure distances using tapes and other measuring devices

Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR

Able to prioritize and organize assignments and responsibilities

Able to accurately maintain records, logs, reports, work orders, etc.

Able to operate office equipment, fax, copier, etc.

Able to handle customer concerns and time-critical issues

Able to read street maps and system design prints

Able to work flexible hours as required including evenings, weekends and on-call shifts

Must have a valid driver’s license and good driving record

Education / Experience :

Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.

Computer Skills :

Basic computer skills are required including internet and email are needed.

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran