Lead Heavy Equipment Service Supervisor

Komatsu Southwest; SOUTH PLAINFIELD (NJ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401k

Vacation and holidays

Job summary

Komatsu in South Plainfield, NJ seeks a Service Supervisor to oversee shop and field repairs, maintenance, and troubleshooting of heavy equipment from its South Plainfield location.

The role focuses on scheduling, parts coordination, customer communication, and timely delivery of services with a foundation in mechanical, hydraulic, electrical, and structural systems. Prior heavy equipment experience is required.

Qualifications

• Excellent communication and customer service skills.
• Strong verbal and written communication skills including computer skills.
• Thorough understanding of basic mechanical, hydraulic, electrical and structural systems.

Responsibilities

• Develops and maintains repair schedules for all personnel on daily basis.
• Creates the work order and oversees the ordering of necessary parts and materials, and provides all pertinent information to service clerk for closing of work order and invoicing within company policy.
• Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
• Takes responsibility for receiving, pre-delivery, and delivery condition for all new equipment, maintaining all necessary records. Advises sales department of conditions and status.
• Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
• Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment.
• Oversees Maintenance of Shops, Bays, Trucks, Tool Rooms, Component Overhaul &Testing Areas for Safety and Cleanliness.
• Assumes responsibility for the Specialized Tooling condition, maintenance and updating.
• Has responsibility for maintaining failed parts removed from all machines –customer, internal, or warranty repairs within company guidelines
• Other duties as assigned.

Skills

Communication skills

Customer service

Strong verbal and written skills

Education

High school diploma / some college

Job description

Komatsu in South Plainfield, NJ seeks a Service Supervisor to oversee shop and field repairs, maintenance, and troubleshooting of heavy equipment from its South Plainfield location.

The role focuses on scheduling, parts coordination, customer communication, and timely delivery of services with a foundation in mechanical, hydraulic, electrical, and structural systems. Prior heavy equipment experience is required.