Service Supervisor

Komatsu Southwest; SOUTH PLAINFIELD (NJ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401k

Vacation and holidays

Job summary

Komatsu in South Plainfield, NJ seeks a Service Supervisor to oversee shop and field repairs, maintenance, and troubleshooting of heavy equipment from its South Plainfield location.

The role focuses on scheduling, parts coordination, customer communication, and timely delivery of services with a foundation in mechanical, hydraulic, electrical, and structural systems. Prior heavy equipment experience is required.

Qualifications

• Excellent communication and customer service skills.
• Strong verbal and written communication skills including computer skills.
• Thorough understanding of basic mechanical, hydraulic, electrical and structural systems.

Responsibilities

• Develops and maintains repair schedules for all personnel on daily basis.
• Creates the work order and oversees the ordering of necessary parts and materials, and provides all pertinent information to service clerk for closing of work order and invoicing within company policy.
• Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
• Takes responsibility for receiving, pre-delivery, and delivery condition for all new equipment, maintaining all necessary records. Advises sales department of conditions and status.
• Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
• Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment.
• Oversees Maintenance of Shops, Bays, Trucks, Tool Rooms, Component Overhaul &Testing Areas for Safety and Cleanliness.
• Assumes responsibility for the Specialized Tooling condition, maintenance and updating.
• Has responsibility for maintaining failed parts removed from all machines –customer, internal, or warranty repairs within company guidelines
• Other duties as assigned.

Skills

Communication skills

Customer service

Strong verbal and written skills

Education

High school diploma / some college

Job description

Job Description

Service Supervisor

Posting Start Date: 10/5/26

Job Location (Short): South Plainfield, New Jersey, USA, 7080

Requisition ID: 37025

Onsite Or Remote

Join Komatsu and Be Part of Something Big

Company Overview

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region. To learn more about Komatsu Company-Owned Dealers, visit our website! If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials.

What Komatsu Offers

• Industry competitive wages
• Day 1 Medical, Dental, Vision, Life & Disability Benefits
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

This person will play a critical role inoverseeing shop and field repairs, services, maintenance of equipment, and directs the troubleshooting, inspection, repair, and testing of equipment. This position is based out of our South Plainfield, NJ location.

Key Job Responsibilities

• Develops and maintains repair schedules for all personnel on daily basis.
• Creates the work order and oversees the ordering of necessary parts and materials, and provides all pertinent information to service clerk for closing of work order and invoicing within company policy.
• Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
• Takes responsibility for receiving, pre-delivery, and delivery condition for all new equipment, maintaining all necessary records. Advises sales department of conditions and status.
• Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
• Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment.
• Oversees Maintenance of Shops, Bays, Trucks, Tool Rooms, Component Overhaul &Testing Areas for Safety and Cleanliness.
• Assumes responsibility for the Specialized Tooling condition, maintenance and updating.
• Has responsibility for maintaining failed parts removed from all machines –customer, internal, or warranty repairs within company guidelines
• Other duties as assigned.

Qualifications/Requirements

• High school degree & some college preferred.
• Prior experience in the heavy equipment (construction or mining) industry
• Thorough understanding of basic mechanical, hydraulic, electrical and structural systems
• Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair)
• Ability to work under pressure and meet deadlines.
• Excellent communication and customer service skills.
• Strong verbal and written communication skills including computer skills.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $90,000-100,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for our customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Aff...