Lead Heavy-Duty Diesel Shop Technician

Cogent Analytics; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

Cogent Analytics' client is seeking a Heavy-Duty Diesel Service Shop Lead at a satellite repair facility serving dedicated fleet maintenance. You will diagnose repairs and support a two-technician team while ensuring safe, efficient shop workflow and timely completion of service orders.

The role emphasizes servicing front-loaded cement mixers and tri-axle trucks, using Cummins, PACCAR, Snap-on, and JPRO tooling to drive quality, schedule adherence, and continuous improvement.

Qualifications

• Valid Class A Driver’s License (Preferred).
• Experience in heavy-duty diesel repair with diagnostic ability.
• Prior leadership or shop management experience preferred.
• Strong knowledge of heavy-duty truck diagnostics including Cummins and PACCAR.
• Familiarity withSnap-on, JPRO or equivalent diagnostic tools.
• Ability to manage workflow, technicians, and shop productivity in a fast-paced environment.
• Strong organizational and communication skills.
• Valid driver’s license required.
• Ability to work a ~7:30 AM – 5:30 PM schedule with flexibility.
• Must pass random and incident-based drug and alcohol screenings.

Responsibilities

• Manage day-to-day operations of the satellite shop location and maintain a fully staffed team of two active technicians.
• Provide hands-on leadership by diagnosing repair needs and assisting technicians with the completion of service orders when necessary.
• Coordinate the daily shop schedule and workflow to ensure efficient service operations.
• Monitor technician productivity and shop performance to meet company benchmarks for labor hours and billed service time.
• Maintain quality control standards and ensure all work meets company and industry expectations.
• Utilize OEM diagnostic platforms and industry-standard tools, including Cummins and PACCAR diagnostic systems, as well as Snap-on, JPRO, and other required diagnostic equipment.
• Manage shop inventory levels and maintain organization of tools and equipment.
• Order special-order parts as required to complete service orders and maintain workflow.
• Communicate regularly with company leadership regarding shop performance, operational updates, and improvement opportunities.

Skills

Leadership

Diagnostics

Organizational skills

Communication skills

Time management

Tools

Cummins diagnostics

PACCAR diagnostics

Snap-on

JPRO

Job description

Cogent Analytics' client is seeking a Heavy-Duty Diesel Service Shop Lead at a satellite repair facility serving dedicated fleet maintenance. You will diagnose repairs and support a two-technician team while ensuring safe, efficient shop workflow and timely completion of service orders.

The role emphasizes servicing front-loaded cement mixers and tri-axle trucks, using Cummins, PACCAR, Snap-on, and JPRO tooling to drive quality, schedule adherence, and continuous improvement.