LEAD HEALTHCARE ACCESS REP

PIKEVILLE MEDICAL CENTER INC.; Pikeville (KY); On-site; USD 35,000 - 48,000; Full time

Job summary

Pikeville Medical Center Inc. is seeking a clerical staff member to act as the first point of contact for patients, handling scheduling, insurance verification, and referrals. You will enter data into the EHR and coordinate with multiple departments to ensure smooth patient flow.

The role emphasizes strong administrative skills, attention to detail, and compassionate patient interaction in a well-lighted office setting.

Qualifications

• Experience in a clerical position preferred.
• Knowledge of medical terminology and insurance plans is beneficial.
• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in data entry systems such as an EHR.
• Ability to multitask and maintain strong attention to detail.
• Compassionate and patient.

Responsibilities

• Schedule patients for testing or procedures and guide preps for tests.
• Monitor automated call system reports to ensure patient contact for appointments.
• Collect patient details, medical history, billing and insurance information.
• Enter information into EHR and maintain accurate records.
• Coordinate scheduling, referrals, and patient needs with other departments.
• Inform patients about hospital procedures, policies, and protocols.
• Perform general administrative tasks related to scheduling and referrals.
• Assist in improving organizational performance and building good working relationships across departments.

Skills

Administrative skills

Organizational skills

Communication skills

Interpersonal skills

Data entry

Education

High school diploma or equivalent

Tools

EHR systems

Job description

• Location 911 Bypass Road,Pikeville, KY, 41501,United States
• Job Category OTHER PROFESSIONALS
• Employee Type Full-Time Non-Exempt

Contact information

• Name Recruitment Services
• Phone [phone]
• Email [e-mail]

Description

JOB SUMMARY:

Functions as the first point of contact for patients to assist them in their medical care. Performs activities related to scheduling, insurance verification and incoming and outgoing referrals to or within the Medical Center.

ESSENTIAL FUNCTIONS:

1.Schedule patients for testing or procedures. Instruct patients/offices on necessary preps for test.

2.Monitors automated call system reports to ensure all patients are contacted regarding appointments.

3.Collects information such as patient details, medical history, billing and insurance information.

4.Enters information into EHR and maintains accurate records

5.Communicates effectively with other departments to coordinate scheduling, referrals and other patient needs.

6.Informs patients and their caregivers of hospital procedures, policies and protocols when necessary.

7.Performs general administrative tasks related to scheduling, insurance eligibility and referrals.

8.Assists in improving organizational performance, scheduling appointments, and building good working relationships with areas and disciplines with the Medical Center systems.

9.Performs other related duties as assigned or requested.

• Assists with transportation of patients when needed.
• Adheres to dress code.
• Maintains strict patient confidentiality and treats patients and families with respect and dignity.
• Adheres to medical center policies addressing infection control, safety, and personnel guidelines.

ADDITIONAL RESPONSIBILITIES:

N/A

JOB REQUIREMENTS:

Experience in a clerical position preferred. Knowledge of medical terminology and insurance plans is beneficial. Strong administrative and organizational skills. Excellent communication and interpersonal skills. Proficiency in data entry systems such as an EHR. Ability to multitask and maintain strong attention to detail. Compassionate and patient.

EDUCATION AND LICENSURE:

High school diploma or equivalency required. Two years patient registration experience preferred. Two years patient scheduling experience preferred.

WORKING CONDITIONS:

Works in well-lighted business office environment the majority of the time

There is a potential for being at risk of exposure to hazardous chemicals when working. Information regarding hazards and protective measures along with training on handling and storage of hazardous materials will be provided prior to initial assignment to work with hazardous chemicals, whenever the hazard changes , and on an annual basis.

FOR DIRECT PATIENT CARE JOBS, AGES OF PATIENT SERVED: