Healthcare Access Lead: Scheduling & Insurance

PIKEVILLE MEDICAL CENTER INC.; Pikeville (KY); On-site; USD 35,000 - 48,000; Full time

Job summary

Pikeville Medical Center Inc. is seeking a clerical staff member to act as the first point of contact for patients, handling scheduling, insurance verification, and referrals. You will enter data into the EHR and coordinate with multiple departments to ensure smooth patient flow.

The role emphasizes strong administrative skills, attention to detail, and compassionate patient interaction in a well-lighted office setting.

Qualifications

• Experience in a clerical position preferred.
• Knowledge of medical terminology and insurance plans is beneficial.
• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in data entry systems such as an EHR.
• Ability to multitask and maintain strong attention to detail.
• Compassionate and patient.

Responsibilities

• Schedule patients for testing or procedures and guide preps for tests.
• Monitor automated call system reports to ensure patient contact for appointments.
• Collect patient details, medical history, billing and insurance information.
• Enter information into EHR and maintain accurate records.
• Coordinate scheduling, referrals, and patient needs with other departments.
• Inform patients about hospital procedures, policies, and protocols.
• Perform general administrative tasks related to scheduling and referrals.
• Assist in improving organizational performance and building good working relationships across departments.

Skills

Administrative skills

Organizational skills

Communication skills

Interpersonal skills

Data entry

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Pikeville Medical Center Inc. is seeking a clerical staff member to act as the first point of contact for patients, handling scheduling, insurance verification, and referrals. You will enter data into the EHR and coordinate with multiple departments to ensure smooth patient flow.

The role emphasizes strong administrative skills, attention to detail, and compassionate patient interaction in a well-lighted office setting.