Lead Guest Services Attendant

Vail Resorts; Park City (UT); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Free employee passes

Discounted lift tickets for friends/fm

Free ski lessons

40% retail discounts

Job summary

Vail Resorts is hiring for winter 2026/27 in Park City, UT, offering seasonal roles including Mountain Host Lead with full-time/part-time hours. The team benefits from elevated pay, free employee passes, and extensive training.

This position emphasizes safety, guest service excellence, and on‑mountain leadership, with a focus on coordinating operations from opening to close.

Qualifications

• High School education or equivalent.
• 2 years of guest service or resort operations experience preferred.
• Knowledge of Park City Mountain resort and local area.
• Valid driver’s license.
• Ability to work in ski/snowboard boots in all weather conditions.
• Strong leadership and communication skills.
• Ability to interact calmly with guests and staff.

Responsibilities

• Train, support, and assist in managing the daily performance and safety of Mountain Host staff.
• Maintain a safe working environment for employees and guests through proactive oversight and safety protocols.
• Provide a consistent presence with accurate directions and ski/riding guidance.
• Ski or ride between stations to monitor operations and assist guests.
• Collaborate with management during lift holds, closures, and weather disruptions.
• Lead daily safety and service meetings with clear priorities and updates.
• Monitor staff performance and provide feedback or escalation when needed.
• Handle guest questions, comments, and complaints promptly and professionally.

Skills

Guest service

Leadership

Communication

Education

High School or equivalent

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Mountain Host Lead is responsible for overseeing daily operations and on‑mountain management of the Mountain Host team. In this role, Leads provide strong leadership, clear direction, operational support, and a consistent focus on safety to ensure the team meets all guest service objectives. They are accountable for the overall performance and success of the Mountain Host program.

Lead responsibilities encompass the full scope of team support—from opening procedures through the end of operations—ensuring staff and guests receive support, guidance, and accurate information throughout the day. Leads also ensure that employees and guests transition off the mountain and plaza safely and efficiently at the end of the day.

Job Specifications

• Starting Wage: $22.00/hr - $26.88/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Train, support, and assist in managing the daily performance and safety of Mountain Host staff to ensure departmental goals are met or exceeded
• Maintain a safe working environment for both employees and guests through proactive oversight and adherence to safety protocols
• Provide a consistent presence at key base and on‑mountain locations, offering guests accurate directions, terrain guidance, and skiing/riding recommendations based on conditions and guest ability
• Ski or ride between assigned stations to monitor operations, support Mountain Host staff, and proactively engage guests who may need assistance
• Collaborate with management to calmly direct and guide the team during lift holds, terrain closures, weather impacts, and other operational disruptions
• Lead daily safety and service meetings, ensuring clear communication of priorities, expectations, and operational updates.
• Monitor and document staff performance and behavior, delivering meaningful feedback, recognition, corrective action, or escalation when appropriate
• Receive, assess, and resolve guest questions, comments, and complaints in a timely and professional manner
• Manage lost‑and‑found processes, support new‑hire training, and oversee daily roster organization
• Partner with other departments to enhance the guest experience and resolve cross‑departmental guest issues effectively

Job Requirements

• High School education or equivalent
• 2 years of experience in guest service and /or resort operations – preferred
• Knowledge of Park City Mountain resort and local area
• Valid driver’s license
• Ability to work in ski/snowboard boots in all weather conditions for extended periods of time.
• Advanced Intermediate or better skiing or snowboarding ability (ungroomed blues and groomed blacks)
• Solid communication, leadership, and organizational skills.
• Ability to converse clearly, comfortably and calmy with guests and employees.
• Solid computer skills within a variety of platforms.

The expected pay range is$22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.