Lead Guest Service Associate - Sales & Guest Experience (Milton Surprise Lake Sq.)

Anchor Point Management Group; Milton (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while be(

Referral Bonus - Generous Incentive to

Job summary

European Wax Center in Milton, WA is hiring a Lead Guest Service Associate (Front Desk/Sales) to deliver exceptional guest service while driving center revenue.

The role combines customer service and sales, with opportunities to promote services, products, and promotions. Candidates should have strong sales skills, leadership, and be available evenings and weekends; the position is in-person with both full-time and part-time options and hourly pay.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

Skills

Sales & guest service

Leadership abilities

Communication skills

Interpersonal skills

Retail / beauty experience

Evenings & weekends availability

Job description

Job Details

Job Location: 900 Meridian Ave E, Milton, WA - Milton, WA 98371

Salary Range: $18.13 - $18.75 Hourly

Full-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Benefits (subject to eligibility)Full-Time Employees - Other Compensation & Benefits

• Paid Time Off (PTO): Accruals are based on role classification and years of service:
• Paid Sick and Safe Leave (PSSL): Accrued at 1 hour for every 40 hours worked in Washington.
• WA Paid Family and Medical Leave: Participation in the state-mandated insurance program.
• Health & Wellness: Eligible for group medical, dental, and vision insurance (1st of the month following 60 days).
• Associate Discounts: Eligibility for service and product discounts per company policy.
• Retirement: Eligible to participate in the company 401(k) plan.
• Holidays: Includes 7 paid holidays for exempt management

Part-Time/Variable Employees - Other Benefits and Compensation

• Paid Time Off (PTO): Accruals are based on role classification and years of service:
• Paid Sick and Safe Leave (PSSL): Accrued at 1 hour for every 40 hours worked.
• WA Paid Family and Medical Leave: Participation in the state program based on qualifying hours worked.
• Associate Discounts: Eligibility for service and product discounts per company policy.