Lead Guest Service Associate - Sales & Guest Experience (Lacey Hawks Prairie )

European Wax Center; Lacey (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Daily Pay

Referral Bonus

Paid Time Off (PTO)

WA Paid Sick Leave (PSSL)

Job summary

European Wax Center is seeking a Lead Guest Service Associate to drive sales and deliver outstanding guest service in person. You will greet guests, promote services and products, rebook guests, and maintain a smooth front-desk operation in a high-energy center environment.

Ideal candidates bring strong sales and guest service skills, leadership and communication abilities, and availability for evenings and weekends. Benefits include daily pay and comprehensive wellness options.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote services, products, and promotions and rebook guests to meet sales goals.
• Manage front-desk operations including check-ins, scheduling, calls, and cash handling.
• Educate guests on our exclusive product line and wax services.
• Train and mentor other Guest Service Associates.

Skills

Sales

Guest service

Leadership

Communication

Tools

POS/CN

Job description

Full-Time & Part-TimeHourly + Sales BonusesWork Location: In personAre you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.Key ResponsibilitiesAssist in training Guest Service Associates.Greet guests and create a welcoming, high-energy environment.Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.Educate guests on our exclusive product line.Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.Maintain a clean, professional, and organized center appearance.Be a model for your peers, striving to lead others to their full potential.What We’re Looking ForStrong sales and guest service skillsExcellent leadership, communication and interpersonal abilitiesGoal-oriented mindset with a passion for hitting targetsPrevious experience in retail, sales, or the beauty industry is a plusAvailability to work evenings and weekendsPerksDaily PayEmployee Assistance ProgramTeam Member Assistance FundCulture Committee - Have fun while being the best!Referral Bonus - Generous Incentive to hire all roles!Full-Time Employees - Other Compensation & BenefitsPaid Time Off (PTO): Accruals are based on role classification and years of service:Paid Sick and Safe Leave (PSSL): Accrued at 1 hour for every 40 hours worked in Washington.WA Paid Family and Medical Leave: Participation in the state-mandated insurance program.Health & Wellness: Eligible for group medical, dental, and vision insurance (1st of the month following 60 days).Associate Discounts: Eligibility for service and product discounts per company policy.Retirement: Eligible to participate in the company 401(k) plan.Holidays: Includes 7 paid holidays for exempt managementPart-Time/Variable Employees - Other Benefits and CompensationPaid Time Off (PTO): Accruals are based on role classification and years of service:Paid Sick and Safe Leave (PSSL): Accrued at 1 hour for every 40 hours worked.WA Paid Family and Medical Leave: Participation in the state program based on qualifying hours worked.Associate Discounts: Eligibility for service and product discounts per company policy.