LEAD GUEST SERVICE AGENT- HOTEL

Belterra Casino Resort; Florence (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading gaming corporation as a Hotel Front Office Lead Person at Belterra Casino Resort. You'll provide superior service while managing and directing a dedicated team of front office staff. This full-time role emphasizes effective communication and training, ensuring an exceptional experience for guests.

Qualifications

• Must obtain required licenses/certifications as per regulations.
• Ability to successfully pass background checks and drug screenings.
• Must be 21 years of age.

Responsibilities

• Provide superior service to both internal and external customers.
• Train and direct Front Desk Agents, Night Auditors, and other staff.
• Welcome guests and ensure accurate registration and check-out processes.

Skills

Effective communication skills

Education

High school education or equivalent

Job description

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Company Description
Boyd Gaming Corporation has been successful in various gaming jurisdictions in the United States and is one of the premier casino entertainment companies in the country. We are committed to evolving and maintaining our leadership position in the industry.

Our success, business philosophies, and sound planning position Boyd Gaming to maximize value for shareholders, employees, and communities.

Job Description
The incumbent is responsible for providing superior service to both internal and external customers. This role involves maintaining an efficient Hotel Front Office team under the guidance of the Assistant Front Desk Managers. Responsibilities include training, assisting, and directing Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants, and Ogle Haus staff to ensure accurate, courteous room registration and check-out processes. The incumbent also welcomes guests and provides service, offering leadership and work direction to department team members, including organizing work, prioritizing tasks, enforcing policies, and training staff. Lead Persons do not perform managerial tasks such as hiring or performance reviews but may provide input to management.

Qualifications
- Effective communication skills
- Ability to obtain and maintain required licenses/certifications according to Federal, State, and Gaming regulations
- Successful passing of background checks and drug screening
- Must be 21 years of age
The necessary skills are typically acquired through a high school education or equivalent, plus two months of on-the-job training or related experience.

Additional Information
Boyd Gaming is an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business

Industries

• Gambling Facilities and Casinos