LEAD GUEST SERVICE AGENT- HOTEL

Belterra Casino Resort; Florence (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated individual to manage the Hotel Front Office team. This role involves providing excellent service, training staff, and ensuring smooth operations at the front desk. Candidates should possess strong communication skills and be able to maintain required certifications. Join a team that values customer satisfaction and employee development.

Qualifications

• Must be 21 years of age.
• Successful background check and drug screening.

Responsibilities

• Organizing and assigning work.
• Training staff in their duties.
• Directing team members to complete their tasks.

Skills

Effective communication skills

Education

High school education or equivalent

Job description

Job Description

The incumbent in this position is responsible for providing superior service to both internal and external customers. This role involves maintaining an efficient Hotel Front Office work group under the guidance of the Assistant Front Desk Managers. Responsibilities include training, assisting, and directing Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants, and Ogle Haus staff to ensure accurate, courteous room registration and check-out processes. The incumbent also welcomes guests and provides excellent service. Leadership duties include:

• Organizing and assigning work
• Prioritizing workload and assignments
• Directing team members to complete their tasks successfully
• Enforcing department and company policies
• Training staff in their duties
• Other leadership responsibilities as assigned

Lead Persons do not perform managerial tasks such as performance reviews, hiring, or terminations but may provide input to management regarding these processes.

Qualifications

• Effective communication skills
• Ability to obtain and maintain required licenses/certifications per federal, state, and gaming regulations
• Successful background check and drug screening
• Must be 21 years of age

Typically, these skills are acquired through a high school education or equivalent, plus two months of on-the-job training or related experience.

Additional Information

Boyd Gaming is an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.