LEAD GUEST SERVICE AGENT- HOTEL

Boyd Gaming; Florence (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier casino entertainment company is seeking a Lead Person for the Hotel Front Office team, responsible for overseeing hotel operations and ensuring superior service. The role involves training and directing front desk staff, managing workloads, and adhering to company policies. Candidates must possess effective communication skills and be at least 21 years old.

Qualifications

• Effective communication skills required.
• Ability to obtain necessary licenses/certifications.
• Minimum age of 21 years.

Responsibilities

• Organizing and assigning work to front office team.
• Directing team members for task completion.
• Enforcing company policies and procedures.

Skills

Effective communication skills

Education

High school diploma or equivalent

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdictions across the United States and is one of the premier casino entertainment companies in the country. We continuously evolve to maintain our leadership position in the industry.

Our success, business philosophies, and strategic planning position Boyd Gaming Corporation to maximize value for shareholders, team members, and communities.

Job Description

The incumbent is responsible for providing superior service to both internal and external customers. This role involves maintaining an efficient Hotel Front Office team under the guidance of Assistant Front Desk Managers. Responsibilities include training, assisting, and directing Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants, and Ogle Haus staff to ensure accurate, courteous room registration and check-out processes. The incumbent also welcomes guests and provides excellent service.

Key leadership duties include:

1. Organizing and assigning work
2. Prioritizing workloads for efficient completion
3. Directing team members to ensure successful task completion
4. Enforcing department and company policies
5. Training staff in their duties
6. Providing other leadership support as assigned by management

Lead Persons do not conduct performance reviews, hiring, or termination processes but may provide input to management regarding these matters.

Qualifications

• Effective communication skills
• Ability to obtain and maintain necessary licenses/certifications per Federal, State, and Gaming regulations
• Successful background check clearance
• Successful alcohol and drug screening
• Minimum age of 21 years

Typically, these skills are acquired through a high school diploma or equivalent, plus two months of on-the-job training or related experience.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes under federal, state, or local laws.