GUEST SERVICE REPRESENTATIVE - HYATT REGENCY PRINCETON

Shelby American, Inc.; Princeton (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a friendly and professional individual to join their front office team. This role involves welcoming guests, managing check-ins and check-outs, and providing exceptional customer service to enhance the overall guest experience. You will be responsible for handling inquiries, processing payments, and maintaining accurate records. If you have a passion for hospitality and enjoy interacting with people, this opportunity is perfect for you. Join a dynamic team where your contributions will be valued and where you can make a positive impact on guests' stays.

Qualifications

• Minimum 3 months experience in hospitality or customer service.
• High School Diploma or equivalent required.

Responsibilities

• Greet and register guests, ensuring a positive experience.
• Handle inquiries and manage reservations efficiently.

Skills

Clear communication

Customer service

Judgment and specialized knowledge

Multi-tasking

Attention to detail

Education

High School Diploma or equivalent

Job description

Description

Reports To: Front Office/Operations Manager

Supervises: N/A

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
10. Other duties as assigned.

Job Skills:

1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

Education

• HS Diploma or equivalent.

Experience

• Minimum 3 months hospitality, general office, accounts receivable or customer service experience.