Lead Guest Room Attendant & Housekeeping Lead

Tioga Downs; New York (NY); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Paid Time Off

Sick Time

Holiday Pay

Tuition Reimbursement

Employee discounts

On-site daycare

Resumo da oferta

Tioga Downs in Nichols, NY is seeking a Lead Guest Room Attendant to join our housekeeping team. You will supervise Guest Room Attendants, ensure guest rooms, suites, and public areas meet our standards of cleanliness, and deliver exceptional service to our guests.

The ideal candidate has housekeeping experience, strong communication, attention to detail, and proven ability to lead in a fast-paced hospitality environment.

Qualificações

• High school diploma or GED preferred.
• Previous housekeeping experience required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to demonstrate professionalism, promptness, courtesy, and exceptional hospitality.
• Ability to effectively train, direct, and support Guest Room Attendants.
• Ability to plan, assign, and direct work and address complaints or resolve problems.
• Ability to work effectively in a fast-paced hospitality environment.
• Ability to follow established hotel policies, procedures, and standards.
• Ability to work independently while also functioning as part of a team.

Responsabilidades

• Clean assigned guest rooms and suites to the hotel’s established standards of cleanliness and presentation.
• Directly supervise Guest Room Attendants and provide training, guidance, and support as needed.
• Plan, assign, and direct work for Guest Room Attendants during assigned shifts.
• Maintain organization and cleanliness of housekeeping storerooms and ensure shelves are properly organized.
• Replenish housekeeping and storeroom supplies as needed.
• Remove trash and dirty linens from guest rooms and suites.
• Sweep, vacuum, scrub, mop, and clean carpet and flooring in guest rooms and assigned areas.
• Spot clean walls, carpets, light fixtures, and other surfaces as needed.
• Report maintenance problems and submit or complete appropriate work repair orders.
• Wash, dry, and fold linens in the laundry area.
• Assist with Houseman duties and cleaning of public areas.
• Assist the Sales and Food & Beverage departments with event clean-up and breakdowns.
• Report items found in guest rooms to the appropriate Lead Guest Room Attendant and properly tag and deliver lost-and-found items to the Housekeeping Office for storage.
• Take responsibility for an assigned room key and return it to the appropriate person at the end of the shift.
• Address guest and employee concerns professionally and assist with resolving housekeeping-related problems.
• Communicate important information to housekeeping team members and other departments as needed.
• Maintain a professional, courteous, and service-oriented approach with guests and fellow employees.
• Perform other duties as assigned.

Conhecimentos

Housekeeping experience

Excellent communication

Attention to detail

Leadership ability

Training and directing staff

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Tioga Downs in Nichols, NY is seeking a Lead Guest Room Attendant to join our housekeeping team. You will supervise Guest Room Attendants, ensure guest rooms, suites, and public areas meet our standards of cleanliness, and deliver exceptional service to our guests.

The ideal candidate has housekeeping experience, strong communication, attention to detail, and proven ability to lead in a fast-paced hospitality environment.