Lead Guest Room Attendant: Lead & Elevate Service

Tioga-Downs-Casino-Resort; Hoopers Valley (NY); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k)

Paid Time Off

Tuition Reimbursement

Employee Discounts

On-site Daycare

Descrizione del lavoro

Tioga Downs Casino Resort is seeking a Lead Guest Room Attendant to supervise and support the housekeeping team in maintaining the property’s guest rooms, suites, and public areas. The role emphasizes guest satisfaction and adherence to cleanliness standards.

The ideal candidate has prior housekeeping experience, strong communication skills, and the ability to lead a team in a fast-paced hospitality environment. This is a regular full-time, on-site position supporting the Nichols, NY property.

Competenze

• High school diploma or GED preferred.
• Previous housekeeping experience required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to demonstrate professionalism, promptness, courtesy, and exceptional hospitality.
• Ability to train, direct, and support Guest Room Attendants.
• Ability to plan, assign, and direct work and address complaints or resolve problems.

Mansioni

• Clean assigned guest rooms and suites to established standards.
• Directly supervise Guest Room Attendants and provide training and support.
• Plan, assign, and direct work for attendants during shifts.
• Maintain organization and cleanliness of housekeeping storerooms and shelves.
• Replenish housekeeping and storeroom supplies as needed.
• Remove trash and dirty linens from guest rooms and suites.
• Wash, dry, and fold linens in the laundry area.
• Assist with Houseman duties and cleaning of public areas.
• Assist Sales and F&B departments with event clean-up.
• Report items found in guest rooms and manage lost-and-found.

Conoscenze

Housekeeping Experience

Leadership

Training & Coaching

Communication

Attention to Detail

Guest Service

Formazione

High School Diploma or GED

Descrizione del lavoro

Tioga Downs Casino Resort is seeking a Lead Guest Room Attendant to supervise and support the housekeeping team in maintaining the property’s guest rooms, suites, and public areas. The role emphasizes guest satisfaction and adherence to cleanliness standards.

The ideal candidate has prior housekeeping experience, strong communication skills, and the ability to lead a team in a fast-paced hospitality environment. This is a regular full-time, on-site position supporting the Nichols, NY property.