Lead Golf Pro & Operations Leader (5-Star Service)

Pelican Hill Golf Club; Newport Beach (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Vacation based on tenure

401k & Marriott Employee StockPurchase

Annual Bonus

Playing Privileges

Education Allowances

PGA Annual Dues

One Meal per day

Job summary

Pelican Hill Golf Club in Newport Beach, CA is seeking a Head Golf Professional to supervise Golf Operations staff and daily shop, outside services, and practice facility operations. You will implement policies, drive exceptional guest experiences, and coordinate cross-department activities to achieve profitability.

The role requires PGA membership, 3+ years' experience as a PGA professional, strong communication skills, and proficiency with POS, golf reservations, and timekeeping software.

Qualifications

• PGA Member in good standing and minimum three years as a PGA professional or associate.
• Degree from an accredited college or university or equivalent via training/work experience.
• Ability to read, analyze and interpret business and timekeeping reports.
• Excellent written and verbal communication skills.
• Good understanding of Rules of Golf and Golf Etiquette.
• Computer literate with knowledge of spreadsheet and word processing software.
• Experience with Point of Sale, Golf Reservations, and Timekeeping software.
• Unrestricted availability, including nights, weekends, and holidays.
• Must be able to stand and work outside for shifts in any weather; valid driver's license.

Responsibilities

• Ensure objectives, policies, programs and fiscal practices of golf operations are implemented and maintained.
• Foster 5-Star, 5-Diamond customer service among staff.
• Coordinate staff activities for efficient operations and guest satisfaction.
• Attend Daily Resort Operations & Care Report Meetings and perform daily line-ups.
• Complete annual performance reviews of golf operations staff.
• Hire, train, supervise and schedule golf operations staff under direct supervision.
• Monitor scheduling, breaks, and cover staffing as needed.
• Assist in daily budget implementation and monitor facility safety standards.
• Maintain inventory of golf operation supplies and amenities.

Skills

PGA Member

3+ years PGA

Strong communication

Report analysis

Business reporting

Customer service

Education

Bachelor's degree or equivalent

Tools

POS systems

Golf reservations

Timekeeping software

Job description

Pelican Hill Golf Club in Newport Beach, CA is seeking a Head Golf Professional to supervise Golf Operations staff and daily shop, outside services, and practice facility operations. You will implement policies, drive exceptional guest experiences, and coordinate cross-department activities to achieve profitability.

The role requires PGA membership, 3+ years' experience as a PGA professional, strong communication skills, and proficiency with POS, golf reservations, and timekeeping software.