Lead Global End-User IT Engineering & Support

Viavi; Chandler (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

Viavi seeks an IT End User Support Client Engineering Manager in Chandler, AZ. This role involves leading delivery, engineering, and operational support for enterprise end-user computing services, ensuring timely incident resolutions and overseeing client engineering activities.

The ideal candidate will have at least 8 years of experience in end user support, strong leadership skills, and a comprehensive understanding of endpoint management tools.

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Qualifications

• 8+ years of experience in end user support or desktop engineering.
• 2+ years in a supervisory or team lead role.
• Strong communication and organizational skills.

Responsibilities

• Supervise daily end user support and client engineering operations.
• Lead endpoint lifecycle management activities.
• Drive continuous improvement in end user computing services.

Skills

End user support

Desktop engineering

Endpoint management

Windows endpoints

Microsoft 365

Collaboration tools

Asset lifecycle controls

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Intune

Microsoft Endpoint Configuration Manager (SCCM)

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Job description

Viavi seeks an IT End User Support Client Engineering Manager in Chandler, AZ. This role involves leading delivery, engineering, and operational support for enterprise end-user computing services, ensuring timely incident resolutions and overseeing client engineering activities.

The ideal candidate will have at least 8 years of experience in end user support, strong leadership skills, and a comprehensive understanding of endpoint management tools.

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