Lead Generation Representative

Shutterfly; United States; Remote; USD 37,000 - 51,000; Full time

Benefits offered by this job

Bonus incentive

Health benefits

401K program

Job summary

Lifetouch, part of the Shutterfly family, is seeking a Sales Development Representative to qualify leads, schedule appointments, and drive sales opportunities across assigned territories. You will collaborate with inside sales, support teams, and management while maintaining CRM accuracy and delivering excellent customer service.

The role emphasizes proactive outreach, product demonstrations, and building relationships with prospective customers to connect them with the right solutions.

Qualifications

• High School Diploma or GED; post-secondary education strongly preferred.
• 1–2 years in sales and/or customer account service or sales prospecting/sales cycle management.

Responsibilities

• Identify opportunities and qualify leads to meet calls/day targets.
• Coordinate sales appointments for sales professionals.
• Serve as a main contact for inquiries and respond professionally.
• Present programs and business solutions to decision makers.
• Collaborate with Sales Support Specialists and local territories.
• Demonstrate industry knowledge to build credibility with customers.
• Act as SME and power user for the CRM system.
• Support growth opportunities with Inside Sales management.

Skills

Communication

Interpersonal skills

Customer service

Collaboration

Organization

Multitasking

Problem solving

Critical thinking

Attention to detail

Education

High School Diploma or GED

Post-secondary education preferred

Tools

Salesforce

Microsoft Outlook

Excel

Job description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 90 years.

The Sales Development Representative is at the forefront of our sales organization, building relationships with prospective customers and helping connect them with the solutions that best meet their needs. In this fast-paced, collaborative role, you'll work alongside sales professionals and field management to identify opportunities, qualify leads, and contribute directly to the company's growth and success.

Primary Duties And Responsibilites

• Identifies and properly qualifies business opportunities and qualified leads to consistently achieve or exceed calls/day expectations via dialing software for assigned territories/areas.
• Coordinates sales appointments for sales professionals.
• Acts as point of contact for inquiries for assigned accounts and responds accurately in a professional and timely manner. Escalates inquiries/issues as appropriate.
• Presents programs and business solutions to prospective identified decision makers that meet their needs and align with their goals. Addresses and overcomes concerns or objections in a professional manner.
• Collaborate and communicate with Sales Support Specialists and local territories to optimize the schedule and profitability.
• Acquires, applies and demonstrates industry and technology knowledge to build credibility and trust with potential customers.
• Appropriately communicate brand identity, value and corporate commitment to excellence.
• Be a subject matter expert (SME) and power user for customer relationship manager (CRM) system.
• Partners with Manager, Inside Sales to identify new sales growth opportunities (e.g., regional and national accounts) and determines corresponding strategic approach. Assist Area Sales Manager on growth and execution strategies.
• Safe guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.

Additional Duties And Responsibilities

• Make outbound follow-up calls to communicate utilizing email and product demonstrations.
• Performs other projects or miscellaneous duties as requested or assigned.

Qualifications

Education:

• High School Diploma or GED. Post-secondary-education strongly preferred.

Experience

• 1 - 2 years in sales and /or customer account service/support or sales prospecting/sales cycle management.

Other (knowledge, Skills, And Abilities)

• Strong computer skills (e.g., navigation, data entry), including Microsoft Outlook and basic Excel. Salesforce experience, preferred.
• Knowledge, and prior use of Salesforce, preferred.
• Strong interpersonal and collaboration skills.
• Strong communication skills (written, verbal, listening and presentation).
• Excellent customer service skills.
• Good organizational skills.
• Detail oriented in the execution and follow-up of work.
• Critical thinking and problem-solving skills.
• Ability to balance and execute against multiple projects/priorities simultaneously.

This position will accept applications on an ongoing basis until filled.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [$36,500-$51,250]

Connecticut and New York: [$36,500-$47,000]

Colorado, Illinois, Minnesota and Washington: [$36,500-$43,500]

Nevada: [$34,250-$47,000]

Maryland and New Jersey: [$39,500-$47,000]

Hawaii : [$34,250-$41,000]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.