Sales Account Executive - School

Lifetouch; Washington (District of Columbia); On-site; USD 70,000 - 120,000; Full time

Job summary

Lifetouch is seeking a Sales Account Executive to lead strategic account management and new business development. You will build strong customer relationships, deliver exceptional service, and drive revenue growth across an assigned territory.

You will partner with Account Specialists, Photography, and Operations to ensure seamless program delivery, using Salesforce/CRM tools to manage data and performance. A valid U.S. driver''s license is required.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 2–3 years of sales and/or customer service experience or equivalent.
• Valid U.S. driver''s license and access to a dependable vehicle.

Responsibilities

• Manage and grow an assigned portfolio of accounts by building strong customer relationships, delivering exceptional service, and ensuring high satisfaction and retention.
• Execute full account management process, including rebooking, program details, sales agreements, and maintaining customer data in Salesforce.
• Collaborate with Account Specialists, Photography, and Operations to resolve customer concerns and deliver a seamless experience.
• Prospect, develop, and close new business opportunities within an assigned territory to drive revenue growth.
• Promote Lifetouch products and programs including Picture Day, Yearbook, Commencements, Sports.
• Build relationships with school/district admins, principals, parent organizations, and student groups.
• Use Salesforce, Highspot, and other sales tools to manage pipeline and track activity.

Skills

Communication

Relationship building

Presentation

Negotiation

Time management

Cross-functional

Microsoft Office

CRM tools

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Highspot

Job description

About Lifetouch

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for 90 years!

Role Summary

As a Sales Account Executive, you'll be at the forefront of building meaningful customer relationships and driving business growth. This role combines strategic account management, consultative selling, and new business development to deliver exceptional customer experiences and results. You'll partner closely with customers to understand their needs, provide innovative portrait solutions, and identify opportunities that deepen relationships, increase revenue, and create long-term value. Your success will directly contribute to customer retention, market growth, and overall business performance.

Key Responsibilities

• Manage and grow an assigned portfolio of accounts by building strong customer relationships, delivering exceptional service, conducting business reviews, and ensuring high customer satisfaction and retention.


• Execute the full account management process, including rebooking accounts, confirming program details, preparing sales agreements, accurately maintaining customer data in Salesforce, and ensuring successful program delivery.


• Partner closely with Account Specialists, Photography, and Operations teams to proactively resolve customer concerns and deliver a seamless customer experience.


• Prospect, develop, and close new business opportunities within an assigned territory to drive revenue growth and expand market share.


• Promote and sell the full portfolio of Lifetouch products and programs, including Picture Day, Yearbook, Commencements, Sports, and related offerings.


• Build relationships with a wide range of stakeholders, including school and district administrators, principals, parent organizations, yearbook advisors, coaches, athletic directors, and student groups.


• Utilize Salesforce, Highspot, and other sales tools to manage pipeline activity, document customer interactions, plan sales routes, and achieve activity and performance goals.


• Participate in training, sales meetings, and ongoing professional development while maintaining awareness of industry trends, competitive activity, and market changes.


• Communicate regularly with leadership regarding performance, opportunities, and challenges while maintaining a strong field presence through in-person customer visits.


• Represent Lifetouch professionally at all times while ensuring the confidentiality of customer, employee, and company information and adhering to all company policies and standards.


• Perform other duties and special projects as assigned.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and experience.

Experience

• 2-3 years of sales and/or customer service experience, or an equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Strong communication, relationship‑building, presentation, and negotiation skills.


• Proven ability to manage priorities, solve problems, and achieve results in a fast‑paced environment.


• Highly organized with strong attention to detail and the ability to work cross‑functionally.


• Proficient with Microsoft Office and CRM tools.


• Valid U.S. driver's license and access to a dependable, insured vehicle.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.