Lead Front-End Customer Service Specialist

Spotless Brands LLC; Phoenix (AZ); On-site; USD 33,000 - 52,000; Full time

Job summary

Spotless Brands LLC in Phoenix is seeking a Lead Customer Service Representative to act as a senior team member on the convenience store front line. This role supports training, upholds service standards, and resolves customer concerns while maintaining store readiness.

Ideal candidates excel in customer service, show reliability and initiative, and are ready to take on additional responsibility as a stepping stone toward leadership opportunities within Spotless Brands’ convenience store network.

Qualifications

• Solid understanding of convenience store operations, POS systems, and cash handling.
• Familiarity with state and federal laws related to restricted product sales.
• Knowledge of safety and sanitation standards in a retail environment.

Responsibilities

• Provide prompt, courteous, and top-tier customer service to all guests.
• Serve as the escalation point for customer concerns when managers are not present.
• Assist with resolving issues efficiently while maintaining professionalism.
• Assist customers with refunds as needed, ensuring a smooth, professional resolution in accordance with store policies and procedures.
• Lead by example in maintaining a welcoming, positive customer-facing environment.
• Accurately process transactions using POS system and complete opening/closing procedures.

Skills

Customer service

Interpersonal communication

Dependability

Problem solving

Education

High School Diploma or equivalent

Job description

Spotless Brands LLC in Phoenix is seeking a Lead Customer Service Representative to act as a senior team member on the convenience store front line. This role supports training, upholds service standards, and resolves customer concerns while maintaining store readiness.

Ideal candidates excel in customer service, show reliability and initiative, and are ready to take on additional responsibility as a stepping stone toward leadership opportunities within Spotless Brands’ convenience store network.