Senior Front-End Service Lead

Spotless Brands LLC; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Spotless Brands LLC in Mesa, AZ is seeking a Lead Customer Service Representative to join our convenience store front-line team. The role functions as a senior team member, providing guidance to fellow CSRs, upholding service standards, and supporting training of new hires.

Ideal candidates show reliability, initiative, and a willingness to take on leadership responsibilities as a stepping stone within Spotless Brands’ convenience store network.

Qualifications

• Strong customer service experience and ability to handle customers professionally.
• Ability to work under pressure in a fast-paced environment and resolve issues.
• Knowledge of cash handling, basic math, and POS operation.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide prompt, courteous customer service to all guests.
• Serve as escalation point for customer concerns when managers are not present.
• Assist with resolving issues efficiently while maintaining professionalism.
• Assist customers with refunds in accordance with store policies.
• Lead by example in maintaining a welcoming, customer-facing environment.
• Maintain front-end operations and store standards, ensuring cleanliness and readiness.

Skills

Customer service

Interpersonal communication

Reliability

Initiative

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

POS system

Job description

Spotless Brands LLC in Mesa, AZ is seeking a Lead Customer Service Representative to join our convenience store front-line team. The role functions as a senior team member, providing guidance to fellow CSRs, upholding service standards, and supporting training of new hires.

Ideal candidates show reliability, initiative, and a willingness to take on leadership responsibilities as a stepping stone within Spotless Brands’ convenience store network.