Lead Front End Cashier

Lowe's Home Centers, LLC; Mentor (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Lowe's Home Centers, LLC in Mentor, OH seeks a dedicated Customer Service Associate to help customers find, compare, and load merchandise while upholding Lowe's service standards.

You will process transactions at the register, assist with loading, and guide customers through projects. The role involves coaching teammates, maintaining safety, and ensuring a clean, organized store environment.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer and employee questions by guiding them through areas of the store and projects
• Communicates information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in department duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to improve checkout turnaround and coverage of registers
• Prepares register area at shift start/end and verifies functionality
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for price match
• Records items used in store on the store use lists
• Completes cash counting and daily reconciliation
• Monitors cash in drawer and cash recycler levels
• Monitors store entrances/exits and assists customers or associates triggering alarms
• Detects signs of shoplifting and communicates to management/Asset Protection
• Ensures housekeeping standards and safe environment
• Adheres to safety requirements relevant to job duties
• Operates store equipment as needed (e.g., Zebra phone, cash recycler, CCTV, etc.)
• Holds accountability for other duties as assigned

Skills

Customer service

Cashier experience

Retail technology use

Team coaching

Security awareness

Education

High school diploma or GED

Tools

Zebra phone

cash recycler

CCTV surveillance system

copiers

Job description

Lowe's Home Centers, LLC in Mentor, OH seeks a dedicated Customer Service Associate to help customers find, compare, and load merchandise while upholding Lowe's service standards.

You will process transactions at the register, assist with loading, and guide customers through projects. The role involves coaching teammates, maintaining safety, and ensuring a clean, organized store environment.