Lead Front Desk Receptionist

Ozarkregionalveincenter; Rogers (AR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health, dental, vision, and life

Disability insurance

Paid time off

Job summary

The Edge Men's Health Clinic in Rogers, AR is seeking a polished, energetic Patient Experience Team Member to join the front desk team. The role focuses on delivering a warm welcome, coordinating appointments, and guiding patients through visits with a high level of service.

Ideal candidates bring 2+ years in medical scheduling or front desk work, strong computer skills, and a professional, bilingual (EN/ES) presence to support a growing practice. Weekday, on-site role with growth potential.

Qualifications

• Minimum 2 years of medical scheduling or front office experience.
• Minimum 2 years of computer experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients warmly and create a positive, professional first impression.
• Deliver a high-touch, concierge-style experience throughout the patient visit.
• Manage front desk communications including phone calls, texts, emails, and inquiries.
• Coordinate and optimize the appointment schedule to ensure smooth clinic flow.
• Handle scheduling changes with professionalism, empathy, and efficiency.
• Assist with patient check-in/check-out and accurately process payments.
• Educate patients on services, promotions, and products as appropriate.

Skills

Medical scheduling

Front desk experience

Multitasking

Bilingual (EN/ES)

Tools

Scheduling software

Microsoft Word

Microsoft Excel

Job description

Patient Experience Team Member (Lead Front Desk Receptionist) – The Edge Men's Health Clinic

Award-Winning Team | Growth Opportunity | Monday–Thursday Schedule

The Edge Men's Health Clinic-recently named 2025 Best of Northwest Arkansas: Men's Clinic-is seeking a polished, energetic, and service-driven Patient Experience Team Member to join our growing team.

We are part of a highly respected network of healthcare practices, alongside Renew Aesthetics (2025 Best Weight Loss Clinic) and Ozark Regional Vein & Artery Center (2025 Best Vein Center). Together, we are known for delivering exceptional patient care, innovative treatments, and a premium experience.

If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in creating a welcoming and efficient front office experience, we would love to meet you.

What You\'ll Do

• Greet patients warmly and create a positive, professional first impression
• Deliver a high-touch, concierge-style experience throughout the patient visit
• Manage front desk communications including phone calls, texts, emails, and inquiries
• Coordinate and optimize the appointment schedule to ensure smooth clinic flow
• Handle scheduling changes with professionalism, empathy, and efficiency
• Assist with patient check-in/check-out and accurately process payments
• Educate patients on services, promotions, and products as appropriate

What We\'re Looking For

• Friendly, polished, and professional presence
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• High attention to detail and accuracy
• Comfortable using multiple systems (e.g., scheduling software, Word, Excel)
• Team-oriented with a positive, adaptable mindset

Qualifications

• Minimum 2 years of medical scheduling or front office experience (required)
• Minimum 2 years of computer experience (required)
• Bilingual (English/Spanish) preferred

Schedule & Work Environment

• Monday–Thursday | 7:00 AM – 4:00 PM
• 30-minute unpaid lunch
• In-person role located in Rogers, AR

Compensation & Benefits

• $15–$20/hour, depending on experience
• 401(k)
• Health, dental, vision, and life insurance
• Disability insurance
• Paid time off

Why Join Us

• Be part of an award-winning, growing organization
• Work in a collaborative, team-oriented environment
• Opportunity for growth across multiple specialty clinics
• Consistent weekday schedule with long weekends

Location Requirement

• Applicants must be able to reliably commute to Rogers, AR 72758 or relocate prior to start.