Lead Front Desk Manager - Guest Experience Leader

White Lodging Services, Inc.; Clemson (SC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Benefits from day 1

Medical/dental/vision insurance

Life and disability insurance

Paid parental leave

401(k) with company match

Paid time off

Tuition reimbursement

Room discounts

Job summary

White Lodging Services, Inc. is seeking a Front Desk Manager to lead daily front office operations at a premium hotel property in Clemson, SC. You will coach front desk agents, supervise supervisors, and ensure outstanding guest service while maintaining operational excellence across shifts.

You'll manage hiring plans, performance coaching, and key routines like financial reporting and scheduling, delivering a consistent, high-touch hospitality experience that aligns with our brand standards.

Qualifications

• Front office leadership or supervisory experience in hospitality.
• Experience at branded/upscale hotels preferred.
• Passion for guest service and positive attitude.
• Ability to coach and develop staff.
• Familiarity with PMS and front office software.

Responsibilities

• Lead daily shift operations of the hotel Front Office, managing workflow, guest service standards, and team performance.
• Provide hands-on leadership, associate training, and shift flow management to deliver exceptional service.
• Create proactive hiring plans and actively participate in hourly associate interviews.
• Serve as a guest service ambassador, modeling hospitality standards across guest touchpoints.
• Perform hands-on front desk duties while managing financial reporting, payroll, and scheduling.

Skills

Front office leadership

Guest service excellence

Coaching & development

PMS familiarity

Operational problem-solving

Tools

PMS software

Front office systems

Job description

White Lodging Services, Inc. is seeking a Front Desk Manager to lead daily front office operations at a premium hotel property in Clemson, SC. You will coach front desk agents, supervise supervisors, and ensure outstanding guest service while maintaining operational excellence across shifts.

You'll manage hiring plans, performance coaching, and key routines like financial reporting and scheduling, delivering a consistent, high-touch hospitality experience that aligns with our brand standards.