Lead Front Desk & Guest Relations — Luxury Salon

Kids for the Future; Smyrna (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Complimentary hair services

Employee discounts on products

Health, dental, and vision insurance

Employer-paid life insurance

Exposure to top-tier brands: Aveda, PK

Job summary

Bob Steele Salon is seeking a warm, polished Lead Front Desk Associate in Smyrna, GA to lead our Guest Relations team and set the standard for exceptional guest service.

You will welcome guests, check them in/out, manage scheduling, answer phones, assist with inventory, and support the Salon Manager with day-to-day operations and product recommendations (Pureology and Oribe). This role requires arriving 30 minutes before opening and delivering a polished guest experience.

Qualifications

• Minimum 18 years of age.
• Authorized to work in the United States.
• Previous salon, hospitality, retail, or customer service experience preferred.
• Ability to work the schedule required for the position, including arriving 30 minutes before opening.

Responsibilities

• Lead by example while actively working alongside the Guest Relations team.
• Ensure all front desk responsibilities are handled accurately, efficiently, and professionally.
• Create a warm, inviting experience for every guest.
• Welcome guests, check them in and out, and assist with appointment needs.
• Answer phones, assist with scheduling, and support the call center as needed.
• Assist the Salon Manager with inventory, sales tracking, scheduling, and other salon-related responsibilities.
• Conduct tours for first-time visitors and introduce them to our services and amenities.
• Support service providers by pre-booking appointments and recommending appropriate follow-up services.
• Handle client questions and concerns with empathy, professionalism, and good judgment.
• Learn our product lines, including Pureology and Oribe, and confidently make product recommendations.
• Help train and support Guest Relations team members and reinforce front desk standards.
• Maintain a polished, organized, and welcoming front desk environment.
• Arrive 30 minutes before opening to complete daily setup.

Skills

Customer service

Communication

Scheduling

Organization

Team leadership

Job description

Bob Steele Salon is seeking a warm, polished Lead Front Desk Associate in Smyrna, GA to lead our Guest Relations team and set the standard for exceptional guest service.

You will welcome guests, check them in/out, manage scheduling, answer phones, assist with inventory, and support the Salon Manager with day-to-day operations and product recommendations (Pureology and Oribe). This role requires arriving 30 minutes before opening and delivering a polished guest experience.