Lead Front Desk – Salon Guest Relations

Kids for the Future; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Complimentary hair services

Employee discounts on all retail

Health, dental, and vision insurance (

Employer-paid life insurance ($15K)

Job summary

Bob Steele Salon – A So Chic Salon Brand in Atlanta, GA is seeking a Lead Guest Relations – Front Desk Associate. You will lead the front desk team, greet guests, check in/out, and ensure a warm, professional experience from arrival to departure.

You’ll collaborate with the Salon Manager on inventory, scheduling, and client relations, train teammates, and help promote services and products such as Pureology and Oribe.

Qualifications

• Minimum 18 years of age.
• Authorized to work in the United States.
• Previous salon, hospitality, retail, or customer service experience preferred.
• Ability to work the schedule required for the position, including arriving 30 minutes before opening.

Responsibilities

• Lead by example while actively working alongside the Guest Relations team.
• Ensure all front desk responsibilities are handled accurately, efficiently, and professionally.
• Create a warm, inviting experience for every guest.
• Welcome guests, check them in and out, and assist with appointment needs.
• Answer phones, assist with scheduling, and support the call center as needed.
• Assist the Salon Manager with inventory, sales tracking, scheduling, and other salon-related responsibilities.
• Conduct tours for first-time visitors and introduce them to our services and amenities.
• Support service providers by pre-booking appointments and recommending appropriate follow-up services.
• Handle client questions and concerns with empathy, professionalism, and good judgment.
• Learn our product lines, including Pureology and Oribe, and confidently make product recommendations.
• Help train and support Guest Relations team members and reinforce front desk standards.
• Maintain a polished, organized, and welcoming front desk environment.
• Arrive 30 minutes before opening to complete daily setup.

Skills

Guest relations

Front desk

Customer service

Communication

Team leadership

Job description

Bob Steele Salon – A So Chic Salon Brand in Atlanta, GA is seeking a Lead Guest Relations – Front Desk Associate. You will lead the front desk team, greet guests, check in/out, and ensure a warm, professional experience from arrival to departure.

You’ll collaborate with the Salon Manager on inventory, scheduling, and client relations, train teammates, and help promote services and products such as Pureology and Oribe.