Lead Front Desk

U.S. Foot and Ankle Specialists; Salisbury (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holiday

Job summary

U.S. Foot and Ankle Specialists is seeking an experienced Medical Front Desk Lead to supervise front desk staff, manage patient flow, and ensure high-quality service in a fast-paced clinical setting.

The role focuses on training, onboarding, scheduling, insurance verification, and maintaining accurate patient records while upholding HIPAA and delivering excellent patient experiences.

Qualifications

• 2–5 years of lead administrative support experience in a medical setting.
• Strong knowledge of health insurance, pre-authorizations, insurance verification, and CPT/ICD-9 codes.
• Excellent customer service and communication skills.
• Must uphold HIPAA compliance at all times.
• Proficiency with Microsoft Office Suite and general computer systems.

Responsibilities

• Train new front desk staff and ensure consistent training on updated procedures.
• Interview and onboard new Front Desk team members.
• Manage front desk staffing for adequate coverage.
• Oversee office supply inventory and orders.
• Support annual performance evaluations for Front Desk staff.
• Greet and assist patients; schedule appointments and manage calendars.
• Register new patients and update demographic and insurance information.
• Verify insurance eligibility and referrals for upcoming appointments.
• Maintain patient records and prepare daily reports.

Skills

Lead admin experience

HIPAA compliance

Customer service

Medical terminology

Multi-tasking

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

The Medical Front Desk Lead provides essential support and administrative services to the office, physicians, and patients in a fast-paced clinical environment. This role primarily focuses on supervising front desk team members to ensure smooth operations, excellent patient service, and consistent guest satisfaction.

Essential Functions/Responsibilities (other duties may be assigned):

• Train new front desk staff and ensure consistent training on updated procedures
• Assist in interviewing and onboarding new Front Desk team members
• Manage front desk staffing to ensure adequate coverage
• Oversee office supply inventory; delegate or perform ordering as needed
• Support annual performance evaluations for Front Desk staff
• Maintain cleanliness and functionality of the front desk area
• Greet and assist patients upon arrival; answer questions and address concerns
• Schedule appointments and manage multiple physician calendars
• Register new patients and update existing demographic and insurance information
• Support patient flow by notifying providers of arrivals and managing delays
• Maintain and update patient records, including data entry, faxing, and scanning
• Collect payments (copays, deductibles, coinsurance, balances) and sell OTC items
• Verify insurance eligibility and referrals for upcoming appointments
• Maintain records for orthotics received and coordinate follow-up appointments
• Prepare daily reports, deposit slips, and upload documentation to shared files
• Ensure accounts receivable/payable changes are updated accurately in records
• Maintain office inventory and equipment; coordinate service and repairs

Required Skills and Experience:

• 2–5 years of lead administrative support experience in a medical setting
• Strong knowledge of health insurance, pre-authorizations, insurance verification, medical terminology, CPT codes, and ICD-9 codes
• Excellent customer service and communication skills
• Ability to work in a fast-paced, high-demand environment
• Team-oriented with flexibility and a willingness to learn
• Proven ability to multi-task, work under pressure, and maintain attention to detail
• Must uphold HIPAA compliance at all times
• Exercise sound judgment and discretion
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
• Ability to establish and maintain effective relationships with patients, staff, and the public
• High School Diploma
• Frequent travel between office locations may be necessary

Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holiday

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.