Lead Front Desk

Asmile4u; Alpharetta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading dental practice seeks a full-time Lead Front Desk Associate in Alpharetta. This role involves managing front desk operations, supervising staff, and ensuring exceptional service while handling all patient-related administrative tasks. If you are passionate about helping others and have experience in a medical setting, we want to hear from you!

Benefits

Medical/Dental/Vision

PTO and Paid Holidays

Opportunities for growth

Family oriented with weekends off

Qualifications

• Experience in a medical or dental office setting preferred.
• Customer service oriented and reliable team member.

Responsibilities

• Oversee front desk operations and supervise staff.
• Manage patient check-ins, check-outs, and insurance verifications.
• Provide exceptional customer service and assist team members.

Skills

Interpersonal skills

Communication

Customer service

Education

Technical diploma

Job description

Our team at Main Street Dentistry is looking for an upbeat and friendly full-time Lead Front Desk Associate who has a passion for helping others!

The Lead Front Desk Associate will be responsible for overseeing front desk operations, supervising staff, ensuring exceptional customer service, managing administrative tasks, and efficiently resolving any issues. This includes welcoming and greeting patients, handling patient check-ins and check-outs, verifying patient information and insurance coverage, processing payments, answering incoming calls, and providing assistance to team members when necessary, all while maintaining a high level of service for patients.

The Lead Front Office will be responsible but not limited to, the following:

• Check-In patients
• Collect monies/co-pays due prior to services
• Update patient chart, as required
• Check-Out patients
• Confirm treatment plans
• Make follow-up appointments
• Answer and respond to telephone calls with professionalism
• Complete daily overview of upcoming patient appointments
• Call and confirm all scheduled patient appointments
• Assist with recall Reports, missed and cancelled lists and treatment plan reports to try and fill in cancellation and no show appointment times
• Maintain service logs and clinic logs on a daily basis
• Assist with insurance verification, as needed
• Assist front office supply inventory needs

Benefits:

• Medical/Dental/Vison
• PTO and Paid Holidays
• Opportunities for growth
• Family oriented with weekends off

Qualifications:

• Technical diploma
• Experience in a medical or dental office setting preferred
• Strong interpersonal skills and communication
• Customer-service oriented
• Reliable and collaborative team-member