Lead Food Server - Fireside

PENN Entertainment, Inc.; United States; On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health benefits Day 1

Referral bonus program

Employee discounts

Education reimbursement

Career development opportunities

Job summary

Ameristar Casino Resort Spa is hiring a dining room server to join our team. You will greet guests, take orders, and serve food and drinks with hospitality and upselling in mind. Duties include monitoring tables, processing payments, and supporting a fast-paced, guest-focused environment.

Candidates should have two years of server experience and strong customer service skills. This full-time role offers day-one benefits and growth opportunities within PENN Entertainment.

Qualifications

• Two years’ experience as a server in a dining establishment.
• Knowledge of up-selling techniques and menu items.
• Strong guest-service and communication skills.

Responsibilities

• Greet guests with a smile and pleasant disposition.
• Take customer orders and input accurately.
• Suggest cocktails, appetizers, and desserts to increase sales.
• Serve meals and beverages, keep tables tidy, and check back with guests.
• Observe guest needs and inform supervisor of issues.
• Work varied shifts, including weekends and holidays.

Skills

2 years experience

Food service

Upselling techniques

Guest hospitality

Communication skills

Team player

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20%discount for Starbucks, Ara Spa, and all food outlets
• 100%Colorado Gaming License reimbursement after90days of employment
• Hotel discounts available at all43 PENNproperties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

• Must be able to work varied shifts and varied days off, including weekends and holiday periods.
• Greet guests with a smile and pleasant disposition in a timely manner.
• Must be familiar with the menu, daily specials, and preparation of foods and prices.
• Use suggestive selling (i.e., cocktails, appetizers, desserts, etc.).
• Take customer orders and accurately input the order into the computer.
• Observe and anticipate guest’s needs, keeping table cleared between courses, and beverages filled throughout their meal.
• Present check for payment when all guests’ needs have been met.
• Complete assigned side work and additional daily tasks.
• Inform immediate supervisor if situations arise with guests or fellow employees that cannot be handled directly.
• Serve table completely, using trays and covers on food, serving all sides and accompaniments in a timely, efficient manner according to all Standards and Sequence of Service.

Requirements

• Two (2) years’ experience as a server in a dining establishment.
• Food service experience
• Outgoing personality with interest in guest hospitality.
• Knowledge of up-selling techniques.
• Exceptional work habits.
• Ability to sustain a high level of professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest issues.
• Ability to work collaboratively and communicate effectively with guests at all levels.
• Highly organized and detail oriented.
• Knowledgeable of menu to include alcoholic beverages that are available.
• Strong customer service skills