Lead Floor Care Technicain

Bay Area Millicare; Hayward (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in floor and textile care is seeking a Lead Technician to ensure high-quality service delivery and team management. The position involves direct customer engagement, expert use of cleaning tools, and responsibility for the logistics of service delivery in a team environment. Candidates must demonstrate leadership skills, a strong customer-first orientation, and the ability to solve problems efficiently.

Benefits

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Qualifications

• Must have a valid California driver's license.
• Must be able to lift up to 40 lbs.
• Comfortable working 'swing shift' hours from 5PM to 1AM.

Responsibilities

• Lead technician responsible for service and team management.
• Engage customers and ensure work is completed properly.
• Demonstrate cleaning processes and manage logistics.

Skills

Problem-solving

Leadership

Attention to detail

Teamwork

Customer satisfaction orientation

Job description

Benefits:

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

MilliCare Floor & Textile Care provides Care Plans that extend beyond just carpet and textiles to include performance coatings, tile & grout care, general maintenance floor care, entryway systems, and protective care services, including odor neutralizer and fiber protection.

The lead technician is a senior technician performing service, able to engage customers and a keeper and educator of knowledge. The lead technician must be able to work in a team environment. The lead technician is responsible for estimating the amount of, and mixing floor maintenance chemicals prior to departing for a job and/or delegating those responsibilities. The lead technician will assign work areas within a customer’s facility to other members of the team and ensure the work is done correctly and within the amount of time budgeted by the operations manager. Once the work has been completed, it is the lead technician’s responsibility to walk the facility to verify the work is complete and exceptional.

Responsibilities

Expert in the use of the array of MilliCare chemicals and cleaning tools and ability to demonstrate the MilliCare cleaning process for clients

Good understanding of logistics of each account such as security, access to custodial closets, proper entry and exit, giving direction as to the game plan and approach to cleaning of the evening's facility(ies), ensuring security procedures as defined by the customer are followed

The “go to” person for expert advice and troubleshooting of various challenges during a work shift

Efficient time/work management to obtain desired results.

Clock-in/out, immediate review and accurate completion of paperwork, mixing chemicals proper loading/unloading/inventory of equipment and chemicals on vehicles

Quick assessment/trouble shooting of equipment

Proper use of vehicles both driving and cleaning

Uniform worn properly and in proper condition.

Keeping the warehouse tidy/efficiently organized, daily/ongoing maintenance and cleaning of all used equipment, recording daily chemical usage, unloading of all equipment from vehicles post job, conducting ongoing maintenance of equipment

Ability to hire and lead, grow, mentor, train, and develop top talented technicians

Qualifications

The ideal candidate is a highly reliable individual who can be counted on to deliver high-quality results on a consistent basis and to model the desired behaviors for their team

Ability to learn technical specifications and to follow manufacturer recommendations

A can-do attitude that finds ways to make things happen

Team player--they don't use words like "I" or "Me," but uses "We" and "Us"

Basic math skills to calculate square footage

Committed to client satisfaction--a customer-first orientation

Must have a valid California driver's license

Must be able to legally work in California

Must be able to lift up to 40 lbs

Excellent problem-solving skills

Someone who pays attention to details--they don't just perform a job, they make sure that the work is perfect

A clear and honest communicator

Comfortable working "swing shift" hours from 5PM to 1AM

Background check and driving record will be checked

Schedule:

Evening shift

Monday to Friday

Night shift

Occasional day or weekends

Work setting:

At client place of business

Experience:

Problem solving: 1 year (Required)

Leadership: 1 year (Required)

Prior floor care experience not required

By using this site, you acknowledge that if you are offered employment, your sole and exclusive employer is the local franchised business that hired you, not MilliCare Floor & Textile Care. MilliCare Floor & Textile Care does not participate in any local employment decisions or practices within its franchised businesses. Each franchise is independently owned and operated.