Lead Fleet Services Coordinator

Cox Automotive; Hendersonville (TN); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Parental leave

Job summary

Cox Automotive's Cox Fleet division is hiring a Lead Fleet Services Coordinator in Hendersonville, TN. You will manage the end-to-end lifecycle of maintenance transactions, coordinating with field teams and customers to ensure timely repairs and ongoing fleet reliability.

The role demands strong communication, organizational skills, and proficiency with Cox Fleet IT systems to optimize scheduling and service delivery. Competitive hourly pay aligns with experience and location.

Qualifications

• High School Diploma/GED required; equivalent combinations with relevant experience considered.
• 7+ years in a related field; or 5+ years with higher degree/certification.
• Strong communication skills and ability to collaborate cross-functionally.
• Proficiency with Cox Fleet IT Systems and scheduling tools.
• Experience with fleet maintenance or transportation helpful.

Responsibilities

• Manage full lifecycle of follow-up maintenance transactions from origination to repair completion.
• Oversee assigned projects with limited supervision and exercise sound judgment.
• Document customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service to internal and external customers.
• Schedule preventative maintenance to drive repeat business and optimize technician pipelines.
• Coordinate with Field Operations to assign the right technicians to accounts.

Skills

Excellent communication

Cross-functional collaboration

Excel and data entry

Dispatching systems

Time management

Problem-solving

Education

High School Diploma/GED

7+ years related field experience

Tools

Web Wrench

MobileFrame

RO Writer

Cox Fleet IT Systems

Job description

Lead Fleet Services Coordinator

Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Lead Fleet Services Coordinator to support the growth of the company.

Duties & Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• May oversee assigned projects.
• With limited supervision, exercises judgment on advanced or complex issues.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 7 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; or 9 years' experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
• EOE, including disability/vets

USD 24.23 - 36.35 per hour

Compensation

Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.