Lead, Financial Shared Services Operations

University of Washington Medical Center; Seattle (WA); On-site; USD 93,000 - 160,000; Full time

Job summary

University of Washington Medical Center is seeking an Assistant Director of Financial Shared Services within FPB to help build and operate a new shared services organization. You will lead hub operations, align processes, controls, and service standards to support faculty, researchers, students, and staff with efficient financial services.

The role requires hands-on leadership, strategic execution, and collaboration across units, leveraging Workday Finance data to improve workflows,

Qualifications

• Bachelor’s degree required and five+ years leading financial, administrative, shared services, or program operations in a large or matrixed organization.
• Experience directing complex, multi-unit operations with accountability for service quality, capacity, internal controls, resource allocation, and customer outcomes.
• Ability to translate strategy into implementation, lead change across groups, and make sound decisions in evolving environments.
• Experience using financial and operational data to assess performance and prioritize work.
• Experience coaching and developing managers and staff with an inclusive, service-oriented approach.
• Strong communication and partnership skills to explain accounting, policy, controls, and systems.

Responsibilities

• Direct accurate, timely, compliant services that support faculty and staff.
• Balance workloads and establish clear intake, prioritization, quality review, escalation, and coverage practices.
• Stay fluent in core workflows and systems, perform representative transactions, and diagnose problems with teams.
• Translate strategy into implementation plans and service standards; identify risks and dependencies.
• Investigate root causes across policy, people, processes, systems, and data; pilot solutions and standardize where useful.
• Coach and develop managers and staff; foster an inclusive service culture across hubs.
• Build trusted partnerships with faculty, staff, academic leaders, and central offices; represent operations in governance.

Skills

Leadership

Strategic planning

Finance & accounting

Change management

Communication

Cross-functional collaboration

Team supervision

Education

Bachelor’s degree in Accounting, Finance, Business Administration, Public Administration, Organizational Leadership

Tools

Workday Finance

ERP systems

Job description

University of Washington Medical Center is seeking an Assistant Director of Financial Shared Services within FPB to help build and operate a new shared services organization. You will lead hub operations, align processes, controls, and service standards to support faculty, researchers, students, and staff with efficient financial services.

The role requires hands-on leadership, strategic execution, and collaboration across units, leveraging Workday Finance data to improve workflows,