Lead Field Technician (Criminal Justice) - San Antonio

NEW Sentinel 2017; San Antonio (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

Employee Assistance Program

Job summary

Sentinel Offender Services is seeking an Equipment Installer/Technician in Texas to handle installation, removal and troubleshooting of electronic monitoring equipment, GPS devices, and breath alcohol testing gear. This entry-level role also manages daily client scheduling and inventory control.

The position requires a HS diploma or equivalent, basic computer skills, reliable transportation, and the ability to work Monday–Friday 8:00 AM–5:00 PM.

Qualifications

• HS diploma or equivalent; experience
• Basic computer skills; reliable transportation
• Time management to meet deadlines for equipment installation
• Must be able to work flexible schedules and communicate with staff and participants

Responsibilities

• Install and remove various electronic monitoring equipment as requested using directed safety precautions.
• Provide support for service and maintenance of equipment.
• Keep accurate records of service calls.
• Inspect and maintain all monitoring and testing equipment, including cleaning.
• Process alarms as required during shifts per program requirements.
• Assist with data entry of activity schedules as required.
• Telephone calls to participants for equipment or collection purposes.
• Maintain calibration and repair records for all equipment serviced.
• Shipping and receiving functions for equipment and supplies.
• Diagnosis and repair of EM equipment as outlined in company procedures.
• Serve as liaison between Sentinel and contracted agencies as needed.

Skills

Basic computer skills

Reliable transportation

Time management

Flexible work schedules

Effective communication

Customer service skills

Independent working

Written reports

Education

HS diploma or equivalent

Job description

For over 30 years, Sentinel Offender Services has provided community-based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs.

Job Type: Full-Time

Schedule: Monday - Friday / 8:00AM - 5:00PM

Pay: $18.25/hr - $18.50/hr

Benefits

• Health Insurance
• Paid Time Off
• Dental Insurance
• Vision Insurance
• Employee Assistance Program

Definition

The Equipment Installer/Technician is an entry level position for an Electronic Monitoring, GPS, and Breath Alcohol Testing equipment installer. The installer is primarily responsible for performing equipment installations, removal and troubleshooting of all equipment, along with daily client scheduling and inventory control.

Job Expectations + Essential Functions

• Install and remove various electronic monitoring equipment as requested using directed safety precautions.
• Provide support for service and maintenance of equipment.
• Keep accurate records of service calls
• Inspect and maintain all monitoring and testing equipment, this includes cleaning equipment.
• Process alarms as required during shifts if applicable to program requirements.
• Assist with data entry of activity schedules as required.
• Telephone calls to participants when needed for equipment or collection purposes.
• Maintains calibration and repair records for all equipment serviced.
• Shipping and receiving functions for equipment and supplies per established procedures.
• Diagnosis and repair of EM equipment as outlined in company procedures.
• Serve as a liaison between Sentinel and/or other contracted agencies, as needed based on duty shifts

Education

HS diploma or equivalent; experience

Knowledge + Skills + Abilities

• Basic computer skills
• A reliable form of transportation to ensure job attendance
• Practice time management to meet tight deadlines due to program equipment installation requirements
• Must be able to work flexible work schedules if needed
• Must be able to communicate effectively with Department Personnel, Judges and Program Participants as well as Sentinel personnel
• Effective customer service skills
• Ability to work independently and maintain an effective and efficient level of service
• Ability to prepare written reports and maintain accurate records

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.