Field Technician (Criminal Justice) - San Francisco

NEW Sentinel 2017; San Francisco (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

Employee Assistance Program

Job summary

Sentinel Offender Services is seeking a Field Technician to install, orientation, remove and troubleshoot monitoring equipment. Duties include data entry, coordination with agency personnel, and inventory management.

Schedule is Monday–Friday, 8:00 AM–5:00 PM, with pay ranging from $24.75 to $25.00 per hour. Qualifications include a high school diploma or equivalent, valid driver's license, and ability to pass criminal background and drug screening.

Qualifications

• Must pass criminal background check and drug screening.
• Valid driver's license and auto insurance required.
• High school diploma or equivalent required.

Responsibilities

• Install and remove electronic monitoring equipment per contract.
• Input data into participant databases and update records.
• Communicate program rules and obligations to participants.
• Coordinate with agencies and schedule equipment returns.
• Maintain inventory and process shipments/returns.
• Support field service maintenance and incident reporting.

Skills

Communication

MS Office

Attention to detail

Documentation

Presentation skills

Education

High school diploma or equivalent

Criminal justice background preferred

Job description

For over 30 years, Sentinel Offender Services has provided community-based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs.

Job Type: Full-Time

Schedule: Monday - Friday / 8:00AM - 5:00PM

Pay: $24.75/hr - $25.00/hr

Benefits:

• Health Insurance
• Paid Time Off
• Dental Insurance
• Vision Insurance
• Employee Assistance Program

The Field Technician provides a service to the contracted Department by handling monitoring equipment installations, orientations, removals, and troubleshooting. Duties will also include participant data entry into user interface and communication with agency personnel regarding alerts and installations. In addition, this position requires cleaning, testing, orders, returns, retrieval, and overall management of equipment and supply inventory.

Job Expectations + Essential Functions

• Installs and removes various electronic monitoring equipment as requested using directed safety precautions.
• Reviews information provided by San Francisco Sheriffs to determine and verify participant’s identity and monitoring requirements prior to installation.
• Input data into the database in preparation for monitoring equipment installation.
• Responsible for participant’s program orientation. Effectively communicates the program rules, regulations, and contract requirements of their sentence. Explain and advise participants on the proper care/use of electronic monitoring device issued.
• Keeps constant communication the Branch Manager and San Francisco Sheriff staff, email and telephone, to ensure that all requests for installation of monitoring equipment are being conducted within contract requirements.
• Reviews and interprets daily participant exception reports, investigating participant activity that is not in compliance to communicate findings to agency staff.
• Cleans, tests, and tracks the location of electronic monitoring devices under office inventory, ensuring that adequate supplies are available at the start of each day.
• Conducts shipping and receiving functions for equipment and supplies per established procedures. Place orders for equipment needed. Prepares equipment being returned for service and schedules equipment pick up with FedEx.
• Administers required drug testing.
• Provides support for service and maintenance of equipment in the field and at the Sentinel office.
• Keeps accurate records of service calls to install, troubleshoot or visually inspect electronic monitoring equipment being used by participants.
• Reports to participant's residence, jails, Courts and Agency offices to recover unreturned equipment.
• Place telephone calls to participants and agency staff when needed for equipment collection purposes.Updates database to accurately record the outcome of jail installs and equipment recovery attempts.
• Maintains a record of mileage for personal vehicles. Keep an accurate log of the results of all service calls, installs, and pickups to provide updates/results to the Branch supervisor.
• Serves as a liaison between Sentinel and/or other contracted agencies, as needed.

Education

• High school or equivalent (Required).
• Some education and/or background in criminal justice related field preferred.

Other Requirements:

• Must successfully pass criminal background investigation and drug screening.
• Must hold a valid Driver's License and automobile insurance.

Knowledge + Skills + Abilities

• Professional communication skills to communicate with members of the Department, Judges, employees, and program participants.
• Ability to work in Microsoft Office applications and other windows-based programs.
• Ability to comprehend and communicate detailed information.
• Ability to prepare written reports and maintain accurate records.
• Strong presentation and persuasive skills.

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.