Lead Field Technician

Gateway Fiber, LLC; Chicopee (MA); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Competitive Pay

Company Vehicle

Company Laptop

Company Cell Phone

Health Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Holiday Pay

Vacation Pay

Free Gateway Internet and Home Phone

Job summary

Gateway Fiber, LLC is seeking a Field Technician to install and service wireless internet at customer locations across Chicopee, MA. You will dispatch from home daily and manage materials, while upholding safety and professional standards.

The role focuses on customer service, technical aptitude, and reliable operation within a fast-paced environment. A company vehicle and equipment are provided where available.

Qualifications

• Excellent customer service skills paired with technical ability.
• Ability to use basic computer skills.
• Must live in the area you will be servicing/assigned to.

Responsibilities

• Dispatch from home daily and work in your geographical area.
• Perform installation and service of wireless internet at customer locations.
• Maintain inventory of materials and tools for company vehicles.
• Recognize, practice, and ensure safety rules and procedures.
• Keep company vehicle clean and maintained.
• Hand out marketing material and promote Gateway.

Skills

Customer service

Verbal communication

Technical ability

Education

Driver's license

Job description

Job Details: Job Location: Massachusetts Location - Chicopee, MA 01022, Salary Range: $30.00 - $35.00 Hourly, At Gateway Fiber, we connect people to Internet and Phone service in-town and rural with fixed wireless and fiber technologies. Gateway Fiber is looking for individuals with excellent customer service skills paired with technical ability. As a Field Technician you will play a vital role in the continued stability and growth of our organization.

KEY RESPONSIBILITIES

• Dispatch from your home daily and work in your geographical area.
• Perform installation and service of wireless internet at customer locations.
• Maintain inventory of necessary materials and tools for company vehicles.
• Recognize, practice, and ensure safety rules and procedures.
• Keep company vehicle clean and maintained.
• Hand out marketing material, and willingly promote Gateway
• Excellent verbal communications and customer service skills
• Possess basic computer skills and be willing to learn new technologies
• Ability to work in a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Must be professional in dress, speech, and manner.

BENEFITS

• Competitive Pay
• Company Vehicle
• Company Laptop
• Company Cell Phone
• Company Attire
• Health, Dental, & Vision Insurance
• Voluntary 401k with Company Match
• Holiday Pay
• Vacation Pay
• Free Gateway Internet and Home Phone (where available)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

QUALIFICATIONS

• Network skills are a plus, but not required, Gateway will train the right candidate.
• Valid driver’s license and clean driving record
• Possess basic computer skills
• Must live in the area you will be servicing/assigned to
• Ability to lift and carry up to 60 pounds
• Ability to climb ladders and work at heights.

EXPERIENCE

• Cable or Satellite Installation: 1 year (Preferred)

SCHEDULE

• Monday to Friday

LICENSE/CERTIFICATION

• Driver's License (Required)