Field Engineer

Gateway Fiber; Chicopee (MA); On-site; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits including medical, dental, and vision

Paid time off

Flexible environment

Job summary

A telecommunications company is seeking a Field Engineer to help expand its fiber-to-the-home network in Chicopee, Massachusetts. The role involves managing physical connectivity, installing server racks, and troubleshooting network issues. Ideal candidates will have over 5 years of experience and possess strong communication and problem-solving skills. Competitive salary and comprehensive benefits are offered, along with opportunities for skill development and meaningful community impact.

Qualifications

• 5+ years of Field Engineer experience.
• 3+ years of telecom experience.
• Physical ability to lift up to 140 lbs.

Responsibilities

• Manage all physical connectivity of equipment in Central Offices and Active Cabinets.
• Complete installation of server racks and cabinets.
• Install optical transceivers and fiber optic jumpers.

Skills

Communication skills

Problem-solving

Organizational skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Gateway Fiber is hiring a Field Engineer to play a critical role in expanding our nationwide fiber‑to‑the‑home network. The engineer will install, maintain, and support the physical infrastructure that powers faster, more reliable internet for tens of thousands of homes and businesses.

Gateway’s Beliefs About People: We believe in caring for one another professionally and personally, sharing a clear vision, and fostering a transparent environment where feedback is valued. Employees are empowered to operate autonomously and make decisions that positively impact our culture and performance.

Responsibilities

• Manage all physical connectivity of equipment in Central Offices and Active Cabinets.
• Complete installation of server racks and cabinets.
• Install optical transceivers and fiber optic jumpers.
• Work cross‑functionally to determine connectivity requirements for different departments.
• Perform cable continuity testing and troubleshoot issues.
• Perform equipment and hardware testing, turn‑up, and verify appropriate status.
• Install, add, and remove batteries per design specifications and lifecycle needs.
• Provide knowledge and input regarding network engineering and design capabilities.

Qualifications

• 5+ years of Field Engineer experience.
• 3+ years of telecom experience.
• Excellent verbal and written communication skills.
• Strong problem‑solving and organizational skills.
• Ability to multitask, work independently, and make sound decisions.
• High school diploma or equivalent.
• Physical ability to lift up to 140 lbs, walk, stand, and sit for extended periods.

Benefits

• Seeing work make a positive difference in communities served.
• Competitive salary and comprehensive benefits including medical, dental, vision, paid time off, and a flexible environment.
• Opportunity to learn new skills and participate in critical projects across the business.
• Part of a locally owned, innovative company with high growth projections.