Field Technician

Bluegrass Fiber, LLC.; Frankfort (KY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

PTO (Paid Time Off)

Paid Holidays

Incentive Programs

Free Internet

Company sponsored training/certifications

Opportunity for advancement

Company provided vehicles, tools and equipment

Job summary

A local internet service provider is seeking a Field Technician to install and troubleshoot broadband services in homes. Responsibilities include traveling for service calls, maintaining a customer-focused attitude, and working at heights for installations. The role requires strong interpersonal skills, a valid driver's license, and some familiarity with tools. Starting pay is $18/hour with benefits including PTO and incentive programs. Join a family-oriented culture committed to reliability and growth.

Qualifications

• Strong interpersonal skills and active listening.
• Valid Driver’s License with clean driving record.
• Familiarity and comfortability with tools and ladders.

Responsibilities

• Installation and troubleshooting of issues at customer’s homes.
• Traveling to service calls and working with Truck Lead.
• Perform installations at heights averaging 20 feet.

Skills

Strong interpersonal skills

Active listening

Excellent problem-solving skills

Attention to details

Organizational skills

Ability to multi-task

Customer orientation

Education

High school diploma or equivalent

Tools

Tools

Power tools

Bucket truck

Job description

Bluegrass Fiber is a locally owned and operated Wireless Internet Service Provider (WISP) specializing in fixed wireless broadband applications. Bluegrass Fiber serves residences and businesses in and around Franklin, Anderson, Shelby, and Spencer counties in Kentucky. Our Mission is to Be Affordable, Be Reliable, Be Neighborly. At Bluegrass Fiber, we believe in keeping our customers through the quality of our products and by living our Values, not through contracts.

About the Role

As a Bluegrass Fiber Field Technician, your main purpose is to be a Considerate, Approachable, Reliable Expert for our current and potential customers. You are responsible for the installation and troubleshooting of issues at customer’s homes. Much of your day will be travelling to service calls and working with your Truck Lead to complete the tasks assigned. This position includes a heavy focus on working with ladders and heights in general, the average installation height for our Point-to-Point (abbr. PtP) equipment is 20 feet. All Field Technicians report to their Truck Lead. Most of the training will take place in the field.

About the Job

Starting pay at $18/hour, with a $2/hour increase after 90 days

• PTO (Paid Time Off)
• Paid Holidays
• Incentive Programs
• Free Internet*
• Family/ Inclusive Culture
• Company sponsored training/certifications
• Opportunity for advancement
• Company provided vehicles, tools and equipment
• *any Bluegrass Fiber employee who\'s residence is able to connect to the Bluegrass Fiber network recieves internet and installation at no charge.

Requirements

• Strong interpersonal skills and active listening
• High school diploma or equivalent
• Valid Driver’s License with clean driving record
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity and comfortability with tools, power tools, ladders and operating a bucket truck.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent problem-solving skills
• Attention to details, organizational skills
• Respecting and safeguarding people\'s property
• (Encouraged but not Required) General understanding of housing construction
• (Encouraged but not Required) Familiarity with wireless technology