Lead Field Service Technician

Honeywell Technologies; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Paid Time Off

Job summary

Honeywell Technologies is seeking a Lead Field Service Technician to deliver high-quality service for combustion systems at customer sites. You will work remotely from Cleveland, OH, and travel 70%–80% to locations nationwide and internationally, reporting to the Field Service Manager.

The role requires strong troubleshooting, documentation, and customer-facing skills, with a focus on reliability and safety.

Qualifications

• 3+ years in field service or technical support roles.
• 3+ years technical knowledge of electronic, mechanical, or software systems relevant to Honeywell products (PLC knowledge a plus).
• 3+ years of experience inspecting complex technical equipment.
• Experience using diagnostic tools and service management software tools.
• Valid driver’s license.
• Willing and able to travel 70%–80% to customer sites domestically and occasionally internationally.

Responsibilities

• Perform testing, maintenance, and preventative maintenance of combustion systems at customer sites after Honeywell training.
• Identify and resolve technical issues to ensure safe system performance and reliability.
• Provide technical support and guidance to customers in the field.
• Document service activities and maintain accurate records of work performed.
• Collaborate with cross-functional teams to support continuous improvement and customer satisfaction initiatives.

Skills

Field service

Diagnostic tools

Technical problem solving

Travel readiness

Driver's license

PLC knowledge

Education

Bachelor’s or Associate degree in Engineering/Electronics

Tools

Diagnostic tools

Service management software

Job description

Job Description

As a Lead Field Service Technician here at Honeywell, you will play a critical role in delivering high-quality service and support to our customers by evaluating, testing, and maintaining complex combustion systems and equipment. You will utilize your technical expertise to identify issues and provide exceptional customer service in the field. You will report directly to our Field Service Manager and you will work out of our Cleveland, Ohio location on a Remote work schedule. As the Lead Field Service Technician, you will impact customer satisfaction and operational efficiency by ensuring timely and effective resolution of service requests, supporting continuous improvement initiatives, and maintaining strong relationships with customers and internal teams. You’ll work remotely for our Honeywell facility at various customer locations. Travel is a must, expect 70% to 80% travel requirements.

Responsibilities

KEY RESPONSIBILITIES

• After proper Honeywell-specific training, you will be expected to perform testing, maintenance, and preventative maintenance of combustion systems and equipment at customer sites.
• Identify and resolve technical issues to ensure safe system performance, efficiency and reliability.
• Provide technical support and guidance to customers in the field.
• Document service activities and maintain accurate records of work performed.
• Collaborate with cross-functional teams to support continuous improvement and customer satisfaction initiatives.

Qualifications

YOU MUST HAVE

• Minimum of 3+ years of experience in field service or technical support roles.
• 3+ years technical knowledge of electronic, mechanical, or software systems relevant to Honeywell products experience. PLC knowledge is a plus.
• 3+ years of experience in inspecting complex technical equipment.
• Experience using diagnostic tools and service management software tools.
• Valid driver’s license
• Must be willing and have the ability to travel 70% to 80% to customer sites domestically and occasionally internationally

WE VALUE

• Associate’s or Bachelor’s degree in Engineering, Electronics, or related technical field preferred.
• Experience working in industrial or commercial service environments.
• Ability to work independently and manage time effectively in field assignments.
• Strong problem-solving skills and attention to detail.

Benefits Of Working For Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 28, 2026

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.