Lead Field Service Representative. N. Minneapolis and Northern Surrounding Area

Stryker Group; Minneapolis (MN); On-site; USD 39,000 - 54,000; Full time

Job summary

Stryker Group in Minneapolis region is seeking a Lead Field Service Representative to perform on-site installations, preventive maintenance, and repairs of Stryker robotics and instrumentation. You will train customers, manage field inventory, collaborate with account executives to identify sales leads, and ensure service documentation is complete and timely.

The role requires a valid driver's license, 3+ years' field service experience, and the ability to lift up to 50 lbs; weekend/evening

Qualifications

• High school diploma or equivalent required.
• 3+ years of relevant field service experience.
• Valid driver's license with clean driving record.
• Ability to lift up to 50 lbs and perform field duties.
• Flexible hours including weekends/evenings as needed.

Responsibilities

• Perform independent on-site installations, preventive maintenance, and repairs of equipment.
• Provide phone and on-site customer support and verify operational quality of systems.
• Repair and maintain Stryker robotic systems and instrumentation.
• Serve as liaison with customers to ensure satisfaction and renewals of service agreements.
• Identify potential sales leads with Account Executives and MPS team members.
• Manage field inventory, tools, and technical documentation.

Skills

Customer service

Field service

On-site support

Communication

Education

High school diploma or equivalent

Engineering coursework (preferred)

Job description

Work Flexibility: Field-based for Northern Minnesota starting in northern Minneapolis.

Shift: Monday - Friday, 8:00 AM - 5:00 PM, flexible

What You Will Do:

As the Lead Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.

• Repair, maintain and operate Stryker robotic systems and instrumentation.

• Serve as company liaison with external customers on administrative and technical matters; ensure customer satisfaction therefore facilitating renewals of existing SAs.

• Partner with Account Executives and MPS team members to actively identify potential sales leads.

• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.

• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN's).

• Travel and assist in other Field Service territories.

• Prepare and submit applicable field service documentation in a complete, accurate and timely manner.

• Instruct and train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.

What You Need:

Required:

• High school diploma or equivalent

• 3+ years of relevant experience

• Valid Driver's license with good driving record

• Ability to lift, push, pull and carry up to 50 lbs

• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed

Preferred:

• Associate or bachelor's degree, preferably in Engineering

• Previous experience as a technical field service professional or in mechanical capacity.

United States of America Pay Ranges:

• USN: $28.01 - $38.75 USD Hourly
• US5: $29.42 - $40.69 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.