Lead Field Service Manager - Packaging Equipment

Prevalent Group - Recruiters for the Packaging and Industrial Automation industries; St. Charles (IL); Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

Prevalent Group is seeking an experienced Field Service Manager to lead its packaging equipment service organization. You will drive technician development, resolve complex issues, and enhance service operations while building strong customer relationships.

The role requires hands-on leadership in an industrial automation and packaging machinery environment, with a focus on uptime, reliability, and customer satisfaction.

Qualifications

• Experience leading Field Service Technicians, Engineers, or technical service personnel.
• Experience with equipment installation, start-up, maintenance, upgrades, or retrofits of complex industrial equipment.
• Strong customer relationship and communication skills.
• Proficiency with Microsoft Office and ERP/business systems.

Responsabilités

• Lead, coach, and develop a field service team of technicians and support staff.
• Direct daily field service activities, scheduling, and prioritization of requests.
• Own escalation management for technical and customer issues; ensure timely resolutions.
• Collaborate with Engineering, Manufacturing, Sales, and Product teams to improve equipment reliability.

Connaissances

Leadership

Field Service Management

Customer relationships

Industrial automation

Outils

Microsoft Office

ERP systems

Industrial networking

Description du poste

Prevalent Group is seeking an experienced Field Service Manager to lead its packaging equipment service organization. You will drive technician development, resolve complex issues, and enhance service operations while building strong customer relationships.

The role requires hands-on leadership in an industrial automation and packaging machinery environment, with a focus on uptime, reliability, and customer satisfaction.