Lead Facility Attendant: Staff Mentor & Operations Leader

Penn State; Northern (KY); Hybrid; USD 18,000 - 22,000; Part time

Job summary

Penn State University is seeking a Lead Facility Attendant to supervise and mentor student employees in a fast-paced Campus Recreation environment. You will manage shift rotations, enforce policies, and assist with cleaning tasks while delivering outstanding customer service to patrons.

The role emphasizes leadership, problem-solving, and strong communication as you onboard staff, participate in monthly meetings, and help develop professional growth opportunities for the team.

Qualifications

• Demonstrated leadership and ability to mentor student staff.
• Strong customer service and communication skills.
• Ability to think critically and solve problems quickly.

Responsibilities

• Oversee student employees including scheduling, shift rotations, policy enforcement and cleaning tasks.
• Provide exceptional customer service to patrons.
• Onboard, train, and mentor new and current employees; evaluate staff performance.
• Conduct staff audits and assist with Lost & Found; other duties as assigned.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

Conflict resolution

Job description

Penn State University is seeking a Lead Facility Attendant to supervise and mentor student employees in a fast-paced Campus Recreation environment. You will manage shift rotations, enforce policies, and assist with cleaning tasks while delivering outstanding customer service to patrons.

The role emphasizes leadership, problem-solving, and strong communication as you onboard staff, participate in monthly meetings, and help develop professional growth opportunities for the team.