Lead Facility Attendant-IM Building

The Pennsylvania State University; State College (Centre County); On-site; USD 9,643,000 - 12,398,000; Full time

Benefits offered by this job

Hands-on leadership

Staff training

Growth opportunities

Customer service

Emergency response

Job summary

The Pennsylvania State University seeks a Lead Facility Attendant to supervise student staff in Campus Recreation, Facilities, ensuring safe, welcoming service and efficient operations on campus.

The role emphasizes leadership, multitasking in a fast-paced recreational environment, and strong communication skills to support student employees and campus patrons.

Qualifications

• Must work as a Facility Attendant for a minimum of one semester.

Responsibilities

• Oversight of student employees including scheduling, shift rotations, policy enforcement, and aiding cleaning tasks.
• Provide exceptional customer service to patrons.
• Onboard, train, and mentor new and current employees.
• Assist with evaluation and accountability of student staff.
• Facilitate FA audits and assist with Lost & Found.

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

Job Description and Position Requirements

The Pennsylvania State University

Department/Area: Campus Recreation, Facilities

Position Title: Lead Facility Attendant

Reports To: Coordinator of Facilities & Operations

Pay Rate: $14.00/Hour

Description: Lead Facility Attendants must have the ability to multitask in a fast-paced recreational environment while providing excellent customer service and leadership. Lead FA's must be committed to creating and leading a welcoming environment that enables our student employees and members of the Penn State community to thrive. Lead FA's must have strong problem-solving and communication skills as well as experience working in a recreational facility.

Facility Responsibilities

• Oversight of student employees which includes assisting with student staff scheduling, shift promptness, calling shift rotations, policy enforcement and helping to complete cleaning tasks.
• Assist in providing exceptional customer services to patrons.
• Onboard, train, and mentor new and current employees.
• Assist with the evaluation and accountability of student staff.
• Facilitate FA audits
• Aid with Lost & Found.
• Other facilities staff duties as assigned.

Personal/Professional Development Responsibilities

• Attend monthly Facility Leadership and Lead Facility Attendant staff meetings.
• Assist with agenda creation topics and help facilitate Facility Attendant meetings.
• Create & lead professional development sessions for staff.
• Provide peer-to-peer performance reviews and track feedback data.
• Maintain current CPR, First Aid, AED certification

Job Requirements & Expectations

• Must work as a Facility Attendant for a minimum of one semester.
• Average of 10-12 hours worked per week as a Lead Facility Attendant for Campus Recreation
• Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.
• Ability to build positive relationships, respectfully manage conflicts and model positive rapport with patrons and employees
• Demonstrated leadership skills.
• Strong critical thinking skills.
• Attend two monthly meetings.
• Promote Campus Recreation programs and services.
• Balance time commitments.
• Maintain regular and frequent communication with supervisory team.
• Ability to interact with diverse groups.
• Function as a contributing member of the Campus Recreation Team.

Advantages of the Job

• Hands on experience leading and mentoring other student employees.
• Help create staff training and development plans
• Take on more responsibilities and increase experience
• Ability to build stronger connections with professional and student staff
• Opportunity to improve leadership, supervisory, customer service and emergency response skills

Background Checks/Clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.